Prescription Services Administrator

Sciensus; Burton upon Trent; Remote; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Private medical insurance

Life insurance

Bike to work scheme

Refer a friend scheme

Annual learning & development

Company events

Employee benefits platform

Job summary

Sciensus is seeking a Prescription Services Administrator in Burton upon Trent to support the Clinical Fulfilment team. The role centers on accurate prescription processing, patient information management, and adherence to regulatory standards.

A strong customer-service orientation and attention to detail are essential. You will enter prescriptions into internal systems, manage documentation, and communicate with hospitals and clinics.

Qualifications

• Essential: Administration experience and customer service exposure.
• Essential: Ability to prioritise workload and work under pressure.
• Essential: Strong attention to detail and organisation.
• Essential: Good communication skills (written and verbal).
• Essential: Teamwork and adaptability.
• Essential: Basic IT skills (e.g. Microsoft Office).
• Desirable: Pharmacy, healthcare, or clinical environment experience.
• Desirable: Knowledge of therapy areas.

Responsibilities

• Enter prescriptions into internal systems.
• Prioritise work to support dispensing workflows.
• Manage documents accurately using checklists.
• Ensure prescriptions (e.g. FP10s) are correctly endorsed and submitted for payment.
• Handle calls and emails in line with GDPR.
• Respond to non-medical queries where appropriate.
• Request and chase prescriptions from hospitals, clinics, or other referrers.
• Register new patients or update existing records.

Skills

Administration

Customer service

Prioritisation

Attention to detail

Communication

Teamwork

IT skills

Tools

Microsoft Office

Job description

Burton Upon Trent, Staffordshire, United Kingdom

The Prescription Services Administrator plays a key support role within the Clinical Fulfilment team, ensuring prescriptions and patient information are processed efficiently, accurately, and in line with regulatory standards. The role is highly administrative but sits at the heart of patient service delivery.

Purpose of the Role

• Deliver a customer- and patient-focused service to support business growth
• Improve pharmacy operational efficiency through accuracy and a “right first time” approach
• Work collaboratively across pharmacy and wider teams to meet targets

Key Responsibilities

You’ll be responsible for a mix of administrative, operational, and customer service tasks, including:

• Prescription processing
  • Enter prescriptions into internal systems
  • Prioritise work to support dispensing workflows
• Administration & documentation
  • Manage documents accurately using checklists
  • Ensure prescriptions (e.g. FP10s) are correctly endorsed and submitted for payment
• Communication & coordination
  • Handle calls and emails in line with GDPR
  • Respond to non-medical queries where appropriate
  • Request and chase prescriptions from hospitals, clinics, or other referrers
• Patient & contact management
  • Register new patients or update existing records
  • Maintain accurate contact and referral information

Skills & Experience Required

Essential:

• Administration experience and customer service exposure
• Ability to prioritise workload and work under pressure
• Strong attention to detail and organisation
• Good communication skills (written and verbal)
• Teamwork and adaptability
• Basic IT skills (e.g. Microsoft Office)

Desirable:

• Pharmacy, healthcare, or clinical environment experience
• Knowledge of therapy areas

What do we offer?

We work hard to make sure colleagues feel motivated, developed, and recognised for the great work they do.

This position offers a salary of £28,067.46 and our comprehensive benefits package, including:

• 25 days annual leave plus bank holidays
• Contribution based pension scheme
• Employee benefits platform
• Life insurance
• Access to various well-being platforms
• Private medical insurance (after qualifying period)
• Refer a friend scheme
• Ongoing learning and development opportunities
• Annual company event
• Bike to work scheme
• Yearly pay reviews

Who we are?

Sciensus is a leading European life sciences organisation with over 30 years of experience, helping over 240,000 patients a year gain access to beneficial treatments and life-changing medicines. We empower patients with digital tools like the Sciensus Intouch app, to take control of their treatments, report on symptoms and quality of life, and access support through their care journey. We blend this with personalised support services from our team of over 700 licensed clinical staff. Whether we’re delivering cancer treatment in someone’s home or showing patients how to self-administer medicines, the human-touch care we provide helps patients make the most of their treatment.

Our Values

We are a Disability Confident Committed Employer who has successfully gained the National Equality Standard (NES is the UK’s leading Equity, Diversity and Inclusion standard which was developed by the UK Government and the CBI). We are committed to the fair treatment of all candidates, regardless of race, gender, religion, sexual orientation, age or disability. We welcome applications from all and we select candidates based on skills, qualifications, and experience. Please talk to us during the application process to discuss any reasonable adjustments you may require.

We are committed to achieving Net Zero and reducing our ecological footprint and constantly working on new initiatives, some of our more recent ones include working towards Level 2 in the Greener Pharmacy Toolkit and replacing many of our vans with lower CO2 emission models. For information on other projects and our wider approach to sustainability please visit our corporate website.

The Process

One of the talent team will reach out for an initial screening call before face-to-face interviews are arranged. Start dates are given after full pre-employment checks are completed.