Prescription Clerk - Newport Health Centre

NHS; West Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization is seeking a Prescription Clerk in the West Midlands. The role involves processing medication requests, supporting patients and pharmacy teams, and requires strong attention to detail. Ideal candidates will have experience in administrative duties and good interpersonal skills. This is a full-time position with a pay rate of £12.50 per hour.

Qualifications

• Polite and confident in communication.
• Experience with the general public, preferably in healthcare.
• Clean driving license is essential.

Responsibilities

• Process medication requests according to protocols.
• Liaise with patients and pharmacy teams to resolve queries.
• Document medication accurately for patients.

Skills

Interpersonal skills

Strong IT skills

Effective communication

Time management

Attention to detail

Problem solving

Education

GCSE level or equivalent

Tools

SystmOne

Microsoft Office

Zoom

Teams

Job description

Job Summary

Position: Prescription Clerk
Hours: Monday to Friday 09:00‑17:30 (Thursday finishes at 17:00) – Full time (Part‑time applications considered)
Pay: £12.50 an hour
Contract: Permanent
Location: 22 Carisbrooke High Street, Newport, Isle of Wight PO30 1NR
Reference Number: A3294‑NHC‑PC‑1025
Posted on: 24 October 2025
Organisation: Newport Health Centre – part of the Central and West Primary Care Network on the Isle of Wight

Key Responsibilities

• Process repeat medication requests using the surgery’s protocols and standard operating procedures (SOP).
• Action repeat medication requests received via paper, SystmOne online services, and email throughout the day.
• Collect paper repeat prescription requests from the post box and reception regularly.
• Liaise with patients, local chemists, and hospital teams regarding queries and medication changes (e.g., discharge summaries, hospital letters).
• Record medication that is hospital‑only correctly in accordance with protocols.
• Ensure repeat medication is issued in line with existing protocols and that any queries are dealt with quickly and correctly.
• Highlight patient medication queries to the relevant GP when appropriate.
• Check medication due dates, synchronise repeats, and manage required drug‑monitoring blood tests as per surgery policies.
• Run searches and reports to identify patients on specific drugs as directed by the Clinical Pharmacist.
• Contact patients and book appointments for medication reviews as required.
• Complete any other tasks allocated by a Pharmacist or Manager.
• Maintain confidentiality, handle delicate information, and uphold the practice’s data protection obligations.
• Use relevant IT systems (SystmOne, Team Net, Microsoft Office) to support duties.
• Participate in surveys or audits necessary for own work and report findings appropriately.
• Provide cover for colleagues during breaks, holidays, sickness, and training.
• Adhere to health and safety requirements and maintain a clean workplace.
• Drive to other sites when required; a full UK driving licence is essential.

Person Specification

Essential Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Essential Experience

• Experience of working with the general public
• Experience of administrative duties

Desirable Experience

• Experience of working in a health‑care setting
• Working knowledge of Zoom & Teams (remote meeting platforms)

Essential Criteria

• Disclosure Barring Service (DBS) check
• Willingness to travel to other sites
• Flexibility to work outside core office hours
• Maintains confidentiality at all times
• Full UK driving licence

Essential Qualifications

• Educated to GCSE level or equivalent

Desirable Qualifications

• GCSE Mathematics & English (C or above)

Essential Skills

• Good interpersonal skills and effective communication with a diverse range of people
• Strong IT skills, including Microsoft Office and Outlook
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning & organising)
• Ability to work as part of a team and autonomously
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Excellent attention to detail

Desirable Skills

• SystmOne user skills

Employer Information

Newport Health Centre
22 Carisbrooke High Street
Newport, Isle of Wight
PO30 1NR
Website: https://newporthealthcentre.co.uk/