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Prescription Clerk - Newport Health Centre
Newport Health Centre
Carisbrooke
On-site
GBP 20,000 - 25,000
Full time
Job summary
A health practice in Isle of Wight seeks a motivated Prescription Clerk to join their team. The role involves processing medication requests and liaising with patients and pharmacies. Ideal candidates will possess strong interpersonal skills and experience working with the public. Training is provided, and the position is full time and based on site.
Qualifications
- Experience of working with the general public.
- Experience of administrative duties.
Responsibilities
- Process repeat medication requests using surgery protocols.
- Liaise with patients and local pharmacies to manage queries.
- Ensure patient medication queries are dealt with swiftly.
Skills
Education
Tools
Full time (Part Time applications considered)
Hours of Work - Monday to Friday 09:00 - 17:30 with one day finishing at 5pm (Thursday)
We are looking for a motivated individual with excellent interpersonal & communication skills to join our Prescription team. Previous experience in an NHS clinical setting preferred but not essential. The relevant training will be provided.
This role with be working with a driven and knowledgeable team, to provide amazing service to our patients in a timely manner.
Whilst we work in a fast paced environment, full training and a structured induction will be provided.
- To process repeat medication requests using the surgery protocols and standard operating procedures (SOP)
- Action repeat medication requests received via patients and pharmacies in paper format throughout the day
- Collect the paper repeat prescription requests from the post box and reception regularly throughout the day.
- Action repeat medication requests received via SystmOne online services throughout the day.
- Action repeat medication requests received via email format from pharmacies throughout the day
- Liaise with patients and chemists regarding queries and requests.
- Liaise with hospital teams where relevant when actioning medication changes according to discharge summaries or hospital letters
- Record medication hospital only drugs correctly as per protocols
- Ensure repeat medication is issued in line with the protocols that are already in place, and ensure any queries raised are dealt with quickly and correctly.
- Ensure patient medication queries are highlighted to the relevant GP where appropriate
- Check medication due dates, synchronise repeats and action required drug monitoring bloods as per surgery policies
- Run searches and reports to identify patients on particular drugs as and when required (as directed by Clinical Pharmacist).
- Contact patients and book appointments for medication reviews as required
- Any other tasks as allocated by a Pharmacist or Manager
Newport Health Centre is based centrally on the Isle of Wight operating across two sites; situated at our Carisbrooke practice and our town centre practice, Dower House, Pyle Street.
Our practice supports over 24,600 patients on the Isle of Wight where we have a diverse, multi-disciplinary team which includes GP Partners, Advanced Nurse Practitioners, MSK Practitioners, Mental Health Practitioners, Practice Nurses, HCAs, Health and Wellbeing Coaches, Care Coordinators, a Social Prescriber and many more vital roles to support our community. We are also an active part of the Central and West Primary Care Network (PCN).
An exciting opportunity has arisen for a Prescription Clerk to join Newport Health Centre. This is a fast-paced, dynamic role and will involve a variety of tasks. You will act as the focal point of communication between clinicians, patients, local pharmacies and the hospital, to ensure patients repeat medication is processed. You will have strong organisational skills and be a positive and confident communicator with proven coordination experience and skills.
- To process repeat medication requests using the surgery protocols and standard operating procedures (SOP)
- Action repeat medication requests received via patients and pharmacies in paper format throughout the day
- Collect the paper repeat prescription requests from the post box and reception regularly throughout the day.
- Action repeat medication requests received via SystmOne online services throughout the day.
- Action repeat medication requests received via email format from pharmacies throughout the day
- Liaise with patients and chemists regarding queries and requests.
- Liaise with hospital teams where relevant when actioning medication changes according to discharge summaries or hospital letters
- Record medication hospital only drugs correctly as per protocols
- Ensure repeat medication is issued in line with the protocols that are already in place, and ensure any queries raised are dealt with quickly and correctly.
- Ensure patient medication queries are highlighted to the relevant GP where appropriate
- Check medication due dates, synchronise repeats and action required drug monitoring bloods as per surgery policies
- Run searches and reports to identify patients on particular drugs as and when required (as directed by Clinical Pharmacist).
- Contact patients and book appointments for medication reviews as required
- Any other tasks as allocated by a Pharmacist or Manager
This Job Description is not exhaustive and may change as the post develops. There may be a need to travel at times therefore ability to drive and uses own car is an advantage.
To deal with e‑mail and telephone enquiries, re‑directing to others as appropriate, and recording and prioritising messages.
Provide and receive confidential and complex information from a range of sources both internal and external.
To identify and use the most effective means of communication, appropriate to the situation and individuals involved.
To manage own behaviour in a positive manner to maintain effective working relationships
To always behave professionally and uphold the reputation of the Practice
To observe complete confidentiality of all information including awareness and adherence to the legal requirements of the Data Protection Act.
To ensure you are competent and appropriately trained to carry out any delegated responsibility you accept.
To maintain a clean and safe environment for patients, visitors and staff reporting building or equipment faults
Recognise and inform managers of any matters requiring their immediate attention or expedite and progress issues with appropriate lead, as and when necessary, to ensure that deadlines are met.
Expectation to be flexible in undertaking any other duties as deemed appropriate to the role and as directed by the management team
Incidental contact with patients, assisting where needed and appropriate.
To be aware of relevant Practice related policies/procedures relevant to the post.
Take personal responsibility to ensure any mandatory training is undertaken.
Provide cover for colleagues during breaks, holidays, sickness, and training.
Be willing to undertake additional training and development as identified at annual appraisal.
Use relevant IT systems to support role including SystmOne, Team Net, Word, Excel, Access, and other systems where necessary.
Responsible for undertaking surveys or audits necessary to own work.
Expected to work on own initiative regarding own allocated work.
The post holder will be required to manage own workload and will be required to adjust priorities as required to meet continually changing service needs.
Work is discussed in regular supervision sessions and the post holder is responsible for deciding which issues need to be referred to Line manager.
To ensure that relationships and own behaviour is managed in line with the practice policies
To always work with due regard for personal safety, adhering to Health & Safety requirements of the service.
A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.
This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well‑being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re‑examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.
All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Staff at Newport Health Centre must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
- Working knowledge of Zoom & Teams (remote meeting platforms)
- Disclosure Barring Service (DBS) check
- Willingness to travel to other sites
- Flexibility to work outside of core office hours
- Maintains confidentiality at all times
- Full UK driving licence
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- Good interpersonal skills with the ability to communicate effectively with a diverse range of people.
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Excellent attention to detail
- SystmOne user skills
Employer name
Newport Health Centre
22 Carisbrooke High Street
Newport
Isle of Wight
PO30 1NR
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