Prescription Administrator

NHS; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare provider in Manchester is looking for a dedicated individual to manage prescription requests and assist patients in their medication needs. This full-time, permanent role requires strong communication, administration skills, and experience in a healthcare setting. The ideal candidate should be educated to GCSE or A-Level standard and possess essential skills in customer care and literacy. Competitive hourly pay of £14 is offered.

Qualifications

• Experience in administration of prescriptions and medication.
• Understanding of roles and functions of Practice Team members.
• Knowledge of administrative aspects of safe prescribing processes.

Responsibilities

• Generate repeat prescription requests and liaise with pharmacists.
• Monitor prescription collections and manage chronic disease reviews.
• Assist patients with medication management and queries.

Skills

Literacy / Numeracy

Computer literacy / keyboard skills

Customer Care Skills

Communication Skills

Education

GCSE or A-Level standard or equivalent experience

Job description

Job summary

The purpose of the role is to provide an effective, accurate, timely and qualitative service for processing prescription requests for registered patients.

Support prescribing clinicians with the Practice with regards to the issuing, reauthorising and managing of prescription administration.

Assist and direct patients in effectively managing and ordering medications and resolving queries and issues as required.

Undertake a variety of administrative duties to assist in the smooth running of the prescribing and long-term condition management processes within the Practice, including the provision of administrative support to clinical staff and other members of the Practice team.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies with regards to medication.

Main duties of the job

• Generate repeat prescription requests on the Practice computer system via online requests or repeat prescription form.
• Liaise with Practice Pharmacist/relevant prescriber regarding any requests for prescription items that are not on repeat issue or have been issued as acute previously.
• Forward all secondary care documentation to Practice Pharmacist via workflow for ongoing management.
• Identify via Practice protocols patients that are due chronic disease reviews, generating invitations via SMS message, e-mail or letter, electronic T‑Quest and coding electronic notes as appropriate.
• Identify patients requiring medication review and liaise with relevant prescriber regarding method of review.
• Ensure correct protocols are followed regarding ordering, issuing and patient collection of all controlled drugs.
• Monitor monthly prescription collection, identify any prescriptions not collected and liaise with relevant prescriber regarding further management.

About us

Redbank Medical Group is a friendly, forward thinking and innovative practice. We aim to deliver excellence in healthcare for our patients and offer same day appointments and quick access to testing facilities. We pride ourselves on personal care and our dedicated team of doctors, nurses, support teams and administration staff all make a hugely valuable contribution to make this a reality. Fundamental to looking after our patients is the provision of continuity of care and our 'every contact matters' approach.

The post would be ideally suited to someone with previous experience working within a primary care setting and understanding the day to day responsibilities of a very busy GP working environment.

Salary

£14 an hour

Contract

Permanent

Working pattern

Full-time

Location

2nd Floor Sun Suite, Radcliffe Primary Care Centre, 69 Church St West, Radcliffe, Greater Manchester, M26 2SP

Person specification

Skills – Essential

• Literacy / Numeracy
• Computer literacy / keyboard skills
• Customer Care Skills
• Communication Skills

Skills – Desirable

• Knowledge of generic and environment‑specific IT systems
• Medical Terminology

Qualifications – Essential

• Educated to GCSE or A-Level standard or equivalent experience

Knowledge – Essential

• Roles and functions of members of the Practice Team
• Administrative aspects of safe prescribing processes

Knowledge – Desirable

• Healthcare environment

Experience – Essential

• Administration of prescriptions and medication

Experience – Desirable

• Knowledge of generic and environment‑specific IT systems
• Medical Terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Redbank Group Practice

2nd Floor Sun Suite, Radcliffe Primary Care Centre

69 Church St West

Radcliffe

Greater Manchester

M26 2SP

https://www.redbankgrouppractice.nhs.uk/ (Opens in a new tab)