Presales Solutions Architect

Genpact; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology services company in the UK is seeking an experienced ServiceNow Consultant to code and deliver high-quality solutions. You will assess client needs, develop proposals, and provide technical leadership. The ideal candidate has over 6 years in IT and 3-5 years specific to the ServiceNow platform. Join a values-driven culture that fosters innovation and integrity.

Benefits

Hands-on experience

Mentorship and continuous learning

Values-driven culture

Qualifications

• 6+ years of experience in the IT industry.
• 3-5 years of technical experience with the ServiceNow platform.
• Hands-on experience creating demos and presenting.

Responsibilities

• Code, test, and deliver high-quality deliverables.
• Assess customer’s strategic needs and business requirements.
• Produce compelling sales proposals and technical documentation.

Skills

ServiceNow core modules expertise

Presentation skills

Business analysis

Client relationship management

Written and verbal communication

Education

BE/B Tech/MCA

Tools

ServiceNow

Job description

In this role, you will be responsible for coding, testing, and delivering high quality deliverables, and should be willing to learn new technologies.

• Demonstrate expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO etc
• Demonstrate Experience with presenting ServiceNow solutions to clients in a value-led approach. Case study would be provided for round 2.
• Assist the Sales personnel in the qualification of customer needs and performing pre-demo needs analysis.
• Assess the customer's strategic needs, uncover business requirements, determine the gaps between business requirements and product functionality, and build relationships with clients onsite.
• Gather the appropriate information to generate proposals with the right service components, pricing, and assumptions.
• Evaluate ServiceNow products and solutions that might improve or enhance services provided, while aligning and working closely with onshore ServiceNow leadership.
• Understand business and technical problems addressed by the proposed solutions, including key regulations, business drivers, evolving business needs, security, etc.
• Produce compelling sales proposals/commercial and technical documentation, outlining the cost savings and business benefits to clients of using ServiceNow.
• Hands‑on experience creating demos, and ability to demonstrate ServiceNow products and technologies effectively to audiences of varied technical knowledge.
• Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations. BE/B Tech/MCA
• Excellent written and verbal communication skills, 6+ years of experience in the IT industry
• 3-5 years of technical experience with the ServiceNow platform
• Deep understanding of ServiceNow platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, SecOps, Finance and Supply Chain etc.)
• Worked in presales environments with experience on large scale ServiceNow bids
• Experience supporting a Sales team to win new business in new and existing accounts
• Excellent customer facing, presentation and communication skills (written and verbal)
• Good business analysis and requirements analysis skills
• Must be able to work as part of a small team with minimal day-to-day supervision. At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry‑first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

• Accelerate your career - Get hands‑on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture - Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.