Presales Consultant

Bulletproof incorporated; Stevenage; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading cyber security company in the UK is seeking a Presales Consultant to support its sales team in delivering presales assistance, contact with clients, and providing technical expertise in Penetration Testing. The role requires strong interpersonal skills, a hearty understanding of Cyber Security methodologies, and the ability to engage effectively with customers at all levels. This is an opportunity to make an impact by sharing innovative ideas and supporting the sales team's success.

Qualifications

• Presales experience in cyber security industry or customer support.
• Strong knowledge of Penetration Testing and Cyber Security.
• Excellent written and verbal communication skills.

Responsibilities

• Provide technical presales support for Penetration Testing.
• Assist in creating proposals and scoping information.
• Act as a trusted advisor throughout the sales cycle.

Skills

Knowledge of IT

Knowledge of Cyber Security methodologies

Communication skills

Interpersonal skills

Problem-solving skills

Job description

WorkNest Cyberis looking for a Presales Consultant to support our sales team in liaising with customers and prospects alike to provide technical expertise during the sales process.

The role will report directly to the Head of Penetration Testing whilst supporting the sales team in delivering presales assistance to help close business. The majority of this will be delivered over the phone or on video calls, however onsite client meetings may be required from time to time.

The core function of the role will be to assist in determining the scope of works, across a variety of Cyber Security products &services, but with an initial core focus on Penetration Testing. Whilst uncovering the work required to complete a project, this
role will ultimately act as a trusted advisor and work with the relevant teams to assist in creating a comprehensive proposal, whilst influencing a positive sales experience for the client and presenting the business in the best possible light.

The role requires someone highly motivated, who can work independently and can build technical relationships with customers, to help understand their security challenges, and drive the right solutions. The candidate will be encouraged from the outset to share their own innovative ideas to help improve the customer presales experience and feeding back into the business to ultimately steer improvements to existing services and shaping new products.

The successful candidate will be responsible for supporting on calls with both existing customers, as well as new business opportunities, that are generally generated by inbound sales enquiries. The candidate will have prior presales experience, ideally in cyber security, with an understanding of Penetration Testing. Technical knowledge is a must for this role, and on top of this, a working knowledge of commercials and general business acumen will also stand the candidate in good stead.

Key Responsibilities

• Provide technical presales support on calls and meetings as required, being the main port of call for Penetration Testing scoping engagements
• Provide accurate scoping information for the sales team and assist in creating proposals using our automated tools
• Act as trusted advisor to support both the client & sales team alike, throughout the sales cycle
• Assist in improving sales conversion rates, by imparting your experience and knowledge into the sales process to positively influence the sale
• Endeavour to uncover new opportunities as part of the scoping exercise, when and where possible, feeding back these opportunities to the sales team
• Present technical aspects of sales presentations to customers & prospects, as required during the sales process
• Periodically look to develop and refresh the technical elements of sales proposals relating to areas of expertise, in a drive to constantly improve our offering
• Keep your finger on the pulse staying up to date on market trends and advancements in technology
• Maintain any current & relevant qualifications, whilst exploring new accreditations to improve in the role and add gravitas
• Undertake internal & external training, as required, to improve technical knowledge of Penetration Testing, alongside the wider suite of Bulletproof products & services
• Liaise with the sales team to ensure slick customer communication, not only in arranging meetings, but ensuring achievement against internal SLAs to guarantee timely delivery at all times

Skills and Experience Required

• Good knowledge of IT, Networking and Cyber Security methodologies
• Strong, demonstratable knowledge of Penetration Testing
• Presales experience within the cyber security industry, or as a minimum, previous customer support role with ambition to progress into presales
• Excellent communication skills and the ability to engage with varying levels of seniority, with experience liaising with C-level
• Customer centric individual with strong interpersonal skills that allow for technical ‘Jargon’ breakdown
• Experience in producing RFP/Tender responses
• Excellent written and verbal skills, with experience in presenting technical information
• Exceptional time management and attention to detail

Personal Attributes

• Desire to learn new skills and develop your knowledge within Cyber Security
• A willingness to participate and aid in all aspects of the business, as required
• Problem solver, with a want to aid success internally and externally
• Innovative
• Honour your commitments
• Support your team
• Analytical with exceptional problem‑solving skills
• Focussed on providing great customer service
• Able to juggle competing priorities
• Able to think laterally and creatively
• Strong relationship management, negotiation and influencing skills
• Accurate in approach with strong attention to detail

WorkNest Cyberis a trusted provider of innovative cyber security and people-powered solutions. Our cyber security services are the best way to stay ahead of the hackers, take control of infrastructure and protect business-critical data.

With our own in-house UK Security Operations Centre (SOC) and years of industry experience, we help to protect our customers from current and emerging security threats. We provide a full spectrum of cyber security services including CREST certified penetration testing, 24/7 threat monitoring, compliance support and security training to help organisations protect against today’s evolving threat landscape.

We understand that job descriptions offer only a glimpse of the role. For more details, please feel free to reach out or apply, and we will be happy to provide additional information. BulletProof is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.