Prepress System Engineer
Toptal
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Job summary
Qualifications
- Experience with Adobe Creative Suite and prepress workflow software.
- Proven record supporting production environments on macOS and Windows.
- Strong communication skills for effective user support.
- Strong troubleshooting and clear communication with non-technical users.
Responsibilities
- Provide technical support for prepress workstations and production tools.
- Troubleshoot issues and maintain prepress applications.
- Document procedures to enhance team efficiency.
- Collaborate with IT and production teams.
- Assist with user requests, job setup issues, and workflow bottlenecks.
- Support rollouts of new technology and conduct user training sessions.
- Document updates, resolutions, and SOPs to improve team efficiency.
- Collaborate with IT, Engineering, and Production teams as needed.
Skills
Tools
Job description
Toptal is an exclusive network of the world’s top freelance software developers, designers, finance experts, product managers, and project managers. As one of the fastest-growing fully remote networks globally, we empower professionals to thrive in their freelance careers while working with leading companies around the world.
Our client is an American global digital sports platform. They are a creative production company specializing in high-quality prepress and print services, operating across multiple time zones to support global clients with advanced hybrid cloud workflows and cutting-edge production technology.
A hands‑on Prepress Engineer providing daily technical support for prepress workstations and production tools across a hybrid cloud environment, supporting teams in both US West Coast and UK time zones.
- Provide daily technical support for all prepress workstations, software, and production tools
- Maintain, monitor, and escalat[e] issues related to prepress applications, including Adobe Creative Suite, PitStop, GMG, etc.
- Troubleshoot file sync issues with LucidLink and Adobe integrations
- Handle L1 support tasks, including access provisioning, role assignments, and drive connections
- Assist with user requests, job setup issues, and workflow bottlenecks
- Support rollouts of new technology and conduct user training sessions
- Document updates, resolutions, and standard operating procedures to enhance team efficiency
- Collaborate with IT, Engineering, and Production teams when cross‑department support is required
- Working experience with Adobe Creative Suite (InDesign, Photoshop, Illustrator)
- Any experience with prepress workflow software such as Acrobat Pro, Enfocus PitStop, and Prinergy
- Proficiency supporting macOS-based and Windows production workstations
- Hands‑on experience with hybrid cloud workflows and LucidLink
- Ability to quickly diagnose system issues and clearly communicate solutions to non‑technical users
- Excellent verbal and written communication skills for client and team interaction
- Availability to support teams either across US West Coast OR UK time zones
- Time-zone: 4 hours of overlap with US West Coast or UK time zones
- Type: Full‑time contract
- Duration: 12+ months
- Remote: Hybrid (on‑site every other week in London)
- Authorization: Applicants must be authorized to work in their country of residence without employer sponsorship
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