Premium Vehicle Handover Specialist

BCA Group; England; On-site; GBP 32,000; Full time

Job summary

A leading automotive services provider seeks a Premium Vehicle Handover Specialist to deliver exceptional customer experiences. The role involves traveling across the UK to provide 'white glove handover' services for clientele. Ideal candidates should possess a clean UK driving license, a customer service mindset, and enjoy engaging with clients. This position offers stability, flexibility, and a chance to progress within the company.

Benefits

Discounted vehicle purchase rates

Exclusive employee discounts

Eyecare and Flu vouchers

Employee Assistance Programme

Retail and lifestyle discounts

Online Wellbeing Centre

Qualifications

• Right to work in the UK.
• Held a Full UK Licence for more than 2 years.
• Clean driving licence (minor offences may be considered).
• Customer Service mindset.

Responsibilities

• Deliver a first class ‘white glove handover’ experience.
• Travel to various locations throughout the UK.
• Ensure customer satisfaction on ‘New Car Day’.

Skills

Customer Service

Driving Skills

Can-do Attitude

Job description

Overview

Premium Vehicle Handover Specialist - BCA Thurleigh

£31,727.71 a year • Monday - Friday • 47.5 hours per week plus paid overtime • Driving Licence (Required) • Optional weekend work

We are looking for a customer-service oriented person who takes pride in delivering an exceptional experience, ideally with a background in front-of-house or customer-facing roles. If you love people, cars and driving, enjoy the open road and can deliver a first-class customer service, whilst feeling like your own boss but also value support from an experienced coordination team, this is for you. We offer stability and flexibility to suit your lifestyle with opportunities to progress your career within Europe’s leading used vehicle marketplace and automotive services.

Who are we?

BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group. We are part of a family including cinch and WeBuyAnyCar.com. We’re growing hugely and are on a key digital transformation journey. Through acquisition, simplification and innovation BCA aims to drive accelerated growth. Backed up by industry leading technology we have a nationwide team of logistics and inspection professionals and offer a full range of integrated services to support our customers through the entire fleet management process.

Role Overview

Based from our Thurleigh site, you will be delivering a first class “white glove handover” experience exclusively to select clientele.

You should be prepared to travel to a variety of locations throughout the UK on a daily basis. Delivery and collection sites may include company premises, customers’ homes and business locations.

Forming part of a brand new team of drivers, as Brand Ambassador you will have a customer first’ approach and will be excited about the essential part you play in making your customer’s ‘New Car Day’ a special and immersive experience.

Our dedicated expert team of coordinators and planners are responsible for planning your routes and daily schedules to fit within the timeframe of vehicle deliveries.

Benefits

• Discounted rates for buying and selling vehicles for yourself, family and friends
• Exclusive employee friends and family discount to purchase a vehicle from cinch
• Eyecare and Flu Vouchers
• Employee Assistance Programme to help you deal with life’s challenges
• Huge range of retail and lifestyle discounts and cashback rewards
• Online employee Wellbeing Centre

What we need from you

• Right to work in the UK
• Held a Full UK Licence for more than 2 years
• Clean driving licence (we will consider points for minor offences)
• Customer Service mindset
• A ‘can-do’ attitude for this hands-on, physical role (it’s not physical)
• The ideal candidate will be excited about the essential part they play in making their customer’s ‘New Car Day’ a special and immersive experience.

You will receive a full company induction via our in-house dedicated Driver Training Programme, uniform, IT equipment, a company credit card, fuel card and support from an experienced team.