Premium Travel & Lifestyle Consultant

American Express; Brighton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An international financial services company in Brighton is looking for a skilled Travel Consultant to provide exceptional service and personalized travel experiences. The ideal candidate will have a strong background in customer service and a passion for travel. This role offers flexible working arrangements and access to competitive benefits including medical and wellness support.

Benefits

Travel agent rates and discounts

Education Stay Program

Comprehensive medical and dental benefits

Flexible working model

Paid parental leave

Wellness center access

Counseling support

Career development opportunities

Qualifications

• Experience in a call center providing premium customer service.
• Previous roles in hospitality or sales are ideal.
• Ability to adapt conversation based on customer needs.

Responsibilities

• Deliver personalized travel and lifestyle experiences.
• Conduct consultations to understand customer needs.
• Provide relevant product offerings to Card Members.

Skills

Exceptional customer service

Good geography knowledge

Communication skills

Technical proficiency

Results-oriented

Tools

MS Office

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Whether you’re a tenured travel professional or just starting your travel career; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role is for you. With an intensive paid training and coaching program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing each day:

How will you make impact in this role?

• Delight our Premium Card Members with unforgettable travel experiences.
• Understand our customer needs through consultation to deliver an innovative and extraordinary interaction through multi‑channel servicing.
• Research, plan, and carry out personalized travel & Lifestyle experiences, through booking domestic and international flights, car and/or hotel travel arrangements and lifestyle events.
• Communicate new and existing product offerings and value propositions relevant to the Card Member.
• Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach and earning their dedication.

Minimum Qualifications

• Shown ability to provide premium customer service, ideally in a call centre environment.
• Experience servicing customers ideally in hospitality, concierge/lifestyle servicing, high‑end customer service or sales roles.
• Good geography knowledge with ability to locate continents and travel destinations worldwide.
• Positive attitude and outlook, demonstrated through desire to learn, willingness to ‘have‑a‑go’ and be an optimistic teammate.
• Natural communicator with the ability to demonstrate listening skills and adapt conversation to suit the situation.
• Technically able and used to using computer applications and personal devices, can navigate PC and basic MS Office easily.
• Ability to thrive in a results‑driven environment, with a healthy strive to meet and exceed goals.
• Travel Agency, Travel Reservations, Cruise, and Tour experience is a plus.

We are a 24/7 customer call center, so we have a variety of shift schedules designed to meet the needs of our customers and provide work/life balance to our colleagues. These cover evenings and weekends in addition to core hours and we can discuss them further with you during your application process.

Guidelines for Hybrid

• Located in the UK.
• A secure home office, located at your confirmed address of residence, free from background noise or other distractions.
• Internet service must meet minimum requirements of 25 mbps download x 5 mbps upload speeds.

As a valued Travel & Lifestyle Services colleague you will also have access to the following:

• Travel agent rates and discounts.
• Education Stay Program – educational experiences that enable colleagues to better serve Card Member’s needs (up to 4 x complimentary 2 – night stays in hotels participating in our hotel programs subject to availability and T&Cs)

Employment eligibility to work with American Express in the United Kingdom is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well‑being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries.
• Bonus incentives.
• Support for financial‑well‑being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.