Premium Duty Manager - The O2

Chartwells Independent; City Of London; On-site; GBP 38,000; Full time

Job summary

A leading hospitality company in London seeks a Premium Duty Manager with a passion for luxury hospitality. The role involves ensuring exceptional food and beverage delivery within premium venues. Ideal candidates should have management experience in hospitality, excellent communication skills, and the ability to inspire teams. Comprehensive benefits like healthcare, wellness discounts, meals on duty, and a competitive pension scheme are offered.

Benefits

Healthcare benefits including dental and therapy treatments

Annual healthcare check

Exclusive discounts on entertainment and travel

Meals on duty

Pension scheme and Life Assurance

23 days leave plus bank holidays

On-going training & development

Qualifications

• Previous experience in Duty Manager/Bar Manager role in a premium/luxury hospitality setting.
• Experience in Events Management is a bonus.

Responsibilities

• Plan and deliver food and beverage service in high-end bars and lounges.
• Exceed guest expectations with high operating standards.
• Lead operations for special events in collaboration with the sales team.

Skills

Great interpersonal skills

Excellent written and verbal communication skills

Leadership and inspiration ability

Dynamic hospitality experience

Job description

Premium Duty Manager - The O2 Arena

£37,485 per annum + benefits including healthcare, meals on duty, life assurance, and more.

We’re looking for a Premium Duty Manager with a passion for luxury hospitality to ensure the smooth delivery of food and beverage within premium bars and lounges at The O2 Arena. Using your expert commercial bar and catering knowledge and proactive outlook, you’ll play a key role in providing an exceptional guest experience at world‑class live concerts and entertainment events in London.

Who we are

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

We are culinary champions – it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on doing the right thing for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

Premium Duty Manager - the role

• Always striving for first‑class catering product and service for our clients and customers
• Planning and delivering of the food and beverage service within high‑end bars and lounges including special events
• Exceeding guest expectations by meeting high operating standards and effective bar team leadership and management
• Managing business needs and performance standards in line with the Core Signatures guidelines, Client Service Level Agreements and KPI’s
• Leading operations for special events in collaboration with the sales team

What we’re looking for

• A background working in dynamic hospitality environment
• Great interpersonal skills – approachable
• Excellent written and verbal communication skills
• The ability to lead and inspire
• An enthusiastic, open, and motivated mindset
• Previous experience in a Duty Manager/Bar Manager role in a premium/luxury hospitality setting
• Previous experience in Events Management is a bonus!

What you’ll get in return

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive entertainment, travel, and shopping discounts
• Employee Assistance Programme
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Meals on duty
• Pension scheme and Life Assurance
• 23 days + bank holidays and additional day off for your birthday and holiday purchase scheme
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Professional subscriptions, on‑going training & development and career pathways
• Financial wellbeing programme and preferred rates on salary finance products

Why Join Us?

At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual’s unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all.

We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.