Premium Auto Service Concierge

Porsche Retail Group; Greater London; On-site; GBP 26,000 - 45,000; Full time

Job summary

A leading automotive service provider in Greater London is seeking a Customer Contact Advisor to be the first point of contact for customers scheduling service, maintenance, or repair. You will respond to service inquiries, schedule appointments, and provide guidance on services. The ideal candidate has strong organisational skills and experience in customer service, preferably in an automotive context. This role offers a competitive salary and benefits, including holiday, discounts, and vehicle leasing options.

Benefits

OTE of up to £45,000

Option of a VW Group Vehicle at preferential leasing rates

35 days holiday per year

Life Assurance

Employee Assistance Program

Qualifications

• Experience in a customer service role, preferably in the automotive or service industry.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Respond to incoming service inquiries via phone, email, and online platforms.
• Advise customers of potential work required and explain service options.
• Schedule service appointments based on customer needs.

Skills

Telephone liaison

Customer service

Organisational skills

Communication skills

Multitasking

CRM Systems proficiency

MS Office proficiency

Job description

A leading automotive service provider in Greater London is seeking a Customer Contact Advisor to be the first point of contact for customers scheduling service, maintenance, or repair. You will respond to service inquiries, schedule appointments, and provide guidance on services. The ideal candidate has strong organisational skills and experience in customer service, preferably in an automotive context. This role offers a competitive salary and benefits, including holiday, discounts, and vehicle leasing options.