Premier Relationship Manager - St Alban's

HSBC; St Albans; On-site; GBP 35,000 - 55,000; Full time

Job summary

HSBC Holdings plc in St Albans seeks a Branch-based Relationship & Wealth Management professional within Premier to serve mass affluent clients with portfolios of £250k–£750k. You will provide tailored banking services, act as a brand ambassador, and collaborate with Wealth Managers to grow client opportunities across a wide patch.

The role requires strong relationship-building skills, compliance understanding, and proactive client engagement, with travel to nearby branches as needed.

Qualifications

• Previous customer-facing experience in financial services is beneficial.
• Ability to build trust and long-term client partnerships.
• Strong interpersonal and communication skills.
• Knowledge of risk management and regulatory compliance is advantageous.

Responsibilities

• Deliver a consistent and tailored Relationship & Wealth Management service to a portfolio of HSBC clients, providing banking services within your franchise.
• Act as a Brand Ambassador for HSBC, delivering an exceptional customer experience through identifying and fulfilling customer needs at first point of contact.
• Identify customer needs by leveraging franchise levels to ensure referrals and introductions to colleagues while servicing day-to-day banking needs.
• Demonstrate autonomy and responsibility when managing customer welfare in conjunction with the Wealth Manager.
• Provide an outstanding customer experience to HSBC clients, achieving contact standards and enhancing client-facing time for customers and Wealth Managers.
• Collaborate with Wealth Manager to meet collective objectives and develop meaningful client relationships across channels.

Skills

Relationship building

Customer service

Financial services experience

Affluent clients experience

Job description

Join our Wealth Management team and enjoy every potential to excel in your career as you grow your portfolio by introducing existing and prospective clients to all the benefits that our new Premier proposition has to offer. As well as being the primary point of contact for a portfolio of existing mass affluent clients with a net worth of £250k to £750k, you'll also have a genuine opportunity to truly grow your customer portfolio and secure new business across one of our largest ‘patches' where there is a lot of untapped client potential. You will be responsible for supporting your customer portfolio through key life events such as investing for their future, saving for a new home, planning for retirement, or protecting their family for every eventuality. You will also have the chance to work closely with the Wealth Managers undertaking proactive client contact, dealing with client banking queries and work alongside branch colleagues to grow new client opportunities. At HSBC, we support every aspect of a customer's financial life, helping them to grow, manage and preserve their wealth and provide a professional service in a world of increasing complexity. This includes a greater range of financial products and solutions, and a better understanding of our customers' affairs. For us, Wealth Management is genuinely a relationship-based service.

Your responsibilities will include:

• Deliver a consistent and tailored Relationship & Wealth Management service to a portfolio of HSBC clients, providing banking services within your franchise.
• Act as a Brand Ambassador for HSBC, delivering an exceptional customer experience through identifying and fulfilling customer needs at first point of contact.
• Identifying customer needs by making full use of franchise levels to ensure quality referrals and introductions to colleagues whilst taking ownership of the day-to-day servicing of customer banking needs.
• Demonstrate autonomy and responsibility when managing the welfare of customers in conjunction with the Wealth Manager.
• Provide an outstanding customer experience to HSBC clients, achieving the relevant contact standards and enhancing the client-facing time for customers and Wealth Managers.
• Work seamlessly with your Wealth Manager in the overall achievement of your collective objectives in line with the customer's channel of choice and focus on developing more meaningful customer relationships whilst improving income generation.

The ideal candidate for this role will have:

• Previous experience in a customer facing role within financial services, particularly dealing with affluent customers is beneficial but not essential
• Previous relationship building experience - cultivating trust and long-term client partnerships
• Strong interpersonal and communication skills - ensuring clear and open communication to establish strong client relationships
• Track record of strong collaboration skills - Working effectively with internal teams to meet client needs
• Comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes
• Knowledge of financial planning and wealth products would be an advantage but not essential

This role is branch based at St Albans. There will also be travel to other branches in Hertfordshire, Buckinghamshire or Greater London where you will be required to visit customers at their home or work location. Please note, due to the geographical portfolio locations of our clients within Premier, a driving licence and your own vehicle is required but expenses will be paid when incurred.

Opening up a world of opportunity LI- HSBC Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.