Administrator

haart Estate Agents; Colchester; On-site; GBP 26,500 - 29,500; Full time

Benefits offered by this job

30 days annual leave

Comprehensive training

Career progression opportunities

Employee Assistance Programme

Eye care benefits

Employee Referral Bonus

Company pension scheme

Job summary

Spicerhaart is seeking a Pre-Tenancy and Compliance Coordinator in Colchester to manage the administrative process of new tenancies and re-lets, ensuring all compliance checks and contracts are completed on time. You will support onboarding of tenants, reduce void periods and mitigate compliance risk while meeting statutory requirements.

The role is full-time with on-site hours in Colchester. You will liaise with landlords, contractors and internal teams, ensure CRM data accuracy, and handle AML

Qualifications

• Ability to manage tenancy compliance records accurately.
• Knowledge of AML and Right-to-Rent checks.
• Familiarity with statutory tenancy and documentation processes.

Responsibilities

• Maintain accurate compliance records for Gas, EPC, EICR, Licensing and Smoke & CO Alarm checks.
• Liaise with central Operations to instruct internal license applications.
• Chase landlords and contractors for renewals ahead of expiry.
• Process and log AML and Right-to-Rent checks.
• Ensure compliance data is entered correctly into CRM systems.
• Escalate non-compliant cases to Central PM Manager.
• Contribute to audit preparation and quality assurance processes.
• Manage pre-tenancy checks, including AML and Right-to-Rent requirements.
• Prepare and issue tenancy agreements and supporting documentation.
• Coordinate with field residential lettings agents, property managers, landlords, tenants and contractors to ensure readiness for move-in.
• Maintain accurate records in the CRM system.

Skills

Attention to Detail

Organisational Skills

Communication

Compliance Knowledge

IT Proficiency

Customer Focus

Teamwork

Tools

CRM systems

Document management systems

Job description

Role Overview

The Pre‑Tenancy and Compliance Coordinator manages the administrative process of new tenancies and re‑lets, ensuring all compliance checks, documentation and contracts are completed accurately and on time. The role supports smooth onboarding of tenants, reduces void periods, mitigates compliance risk, and ensures statutory requirements are met.

Position Details

• Annual salary £26,500 – £29,500 OTE
• Full‑time: 9 am – 6 pm, Monday–Friday (Saturday on‑call as needed)
• Location: Colchester

Key Responsibilities

• Maintain accurate compliance records for Gas, EPC, EICR, Licensing and Smoke & CO Alarm checks.
• Liaise with central Operations to instruct internal license applications.
• Chase landlords and contractors for renewals ahead of expiry.
• Process and log AML and Right‑to‑Rent checks.
• Ensure compliance data is entered correctly into CRM systems.
• Escalate non‑compliant cases to Central PM Manager.
• Contribute to audit preparation and quality assurance processes.
• Manage pre‑tenancy checks, including AML and Right‑to‑Rent requirements.
• Prepare and issue tenancy agreements and supporting documentation.
• Coordinate with field residential lettings agents, property managers, landlords, tenants and contractors to ensure readiness for move‑in.
• Maintain accurate records in the CRM system.

Key Competencies

• Attention to Detail: ensures accuracy in tenancy documents and compliance data.
• Organisational Skills: prioritises workload, manages deadlines and handles multiple cases.
• Communication: delivers clear, professional communication with landlords, contractors and tenants.
• Compliance Knowledge: understands key statutory requirements.
• IT Proficiency: confident in using CRM and document management systems.
• Customer Focus: committed to providing excellent service to landlords and tenants.
• Teamwork: collaborates with managers and colleagues to achieve team goals.

Benefits

• 30 days annual leave (includes bank holidays).
• Comprehensive and continued training.
• Career progression opportunities.
• Employee Assistance Programme (24/7 confidential helpline).
• Eye care benefits.
• Employee Referral Bonus.
• Company pension scheme.

Requirements

• Legal entitlement to live and work in the United Kingdom.
• Proof of right to work (e.g., passport or birth certificate).
• Proof of address and National Insurance number.

Equal Opportunities

Spicerhaart is proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Acquisition Team know and we will assist to the best of our ability.