Practice Support Administrator

NHS; West Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in Stafford is looking for a motivated and organised Practice Support Administrator. The role involves essential administrative support to ensure the smooth running of the practice and excellent patient care. Responsibilities include managing staff rotas, handling correspondence, and supporting recruitment processes. Candidates should have strong organisational skills and previous administrative experience, with a preference for healthcare experience. This is a permanent, full-time position with flexible working opportunities.

Qualifications

• Experience with QOF and QIF is a plus.
• Previous administrative experience, preferably in healthcare.

Responsibilities

• Provide day‑to‑day administrative support including scheduling meetings.
• Manage staff rotas and assist with staff appraisal administration.
• Handle correspondence and maintain filing systems.
• Assist with ordering supplies and managing invoices.
• Support recruitment processes and onboarding of new staff.
• Deliver excellent customer service to patients and staff.

Skills

Organisational skills

Time management

Communication skills

Interpersonal skills

Customer service

Education

GCSE A to C in maths and English

Tools

Microsoft Office (Word, Excel, Outlook)

EMIS Web

Job description

Job Summary

We are a well‑established GP Practice with a CQC rating of Good, serving approximately 10,000 patients. Our team is committed to delivering high‑quality care and creating a supportive, professional environment for both staff and patients.

Practice Support Administrator

We are seeking a motivated and organised Practice Support Administrator to join our friendly GP Practice team. This role provides essential administrative support to the Business Manager and Practice Manager, helping ensure the smooth running of the practice and excellent patient care.

Roles and Responsibilities

• Provide day‑to‑day administrative support, including scheduling meetings, preparing agendas, and maintaining records.
• Manage staff rotas and assist with staff appraisal administration.
• Handle correspondence, maintain filing systems, and update databases.
• Support recruitment processes and onboarding of new staff.
• Assist with ordering supplies and managing invoices.
• Provide excellent customer service to patients and staff.
• Experience with QOF, QIF, EMIS Web.
• Strong organisational and time‑management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Previous administrative experience (healthcare experience desirable but not essential).

About the Practice

Wolverhampton Road Surgery is a well‑established GP practice located in Stafford, serving a diverse and vibrant community. With a patient list of approximately 10,000 registered patients, we are committed to delivering high‑quality, patient‑centred care in a safe and supportive environment. Our most recent Care Quality Commission (CQC) rating is Good, reflecting our dedication to clinical excellence, operational efficiency, and continuous improvement.

Our team includes 5 General Practitioners, an Urgent Care Practitioner, Clinical Pharmacists, Healthcare Assistants and Phlebotomists, Practice Nurses, Administrative and Reception Staff, and Business and Practice Management.

Date posted

03 December 2025

Key Details

• Location: Wolverhampton Road, Stafford, ST17 4BS
• Salary: depending on experience
• Contract: Permanent
• Working pattern: Full‑time, flexible working
• Reference number: A4159-25-0004

Qualifications

• GCSE A to C in maths and English
• GP Primary Care Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission will be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Website

https://www.wolverhamptonroadsurgery.nhs.uk/