Practice Receptionist

St Lukes; Nottingham; On-site; GBP 18,000 - 22,000; Full time

Job summary

An urban healthcare practice in Nottingham is seeking a motivated receptionist/admin person. Candidates will need excellent communication and IT skills, with a focus on delivering a warm patient experience. Previous experience in general practice is desirable but not mandatory. Responsibilities include managing appointments, handling patient enquiries, and maintaining reception efficiency. This role offers the opportunity to work within a friendly team in a well-established practice.

Qualifications

• Previous General Practice experience and audio typing is desirable.
• Must deliver friendly service and create a welcoming atmosphere.
• Experience in administrative tasks required.

Responsibilities

• Make appointments and deal with enquiries from patients and health professionals.
• Administer bookings, cancellations, and no-shows.
• Provide excellent patient service and keep up to date with current protocols.

Skills

Good communication skills

Organisational skills

Good IT / keyboard skills

Ability to work efficiently under pressure

Tools

EMIS Web

Job description

Job Overview

St Luke's Surgery is an inner city Surgery looking for a highly motivated and enthusiastic individual to join the practice as a receptionist/admin person.

You will be required to deliver a friendly, efficient service and create a warm and welcoming atmosphere for all patients, with the key aim of retaining and attracting new patients. We are looking for a highly motivated and enthusiastic individual who has good communication and organisational skills and works efficiently under pressure.

Previous General Practice experience and audio typing is desirable, but all applicants are welcome. Good IT / keyboard skills are essential. The post involves working each day covering mornings, afternoon, and evenings on a rota over four or five days.

Responsibilities

• Making appointments and dealing with enquiries from patients & health professionals.
• Administration tasks to include typing, document scanning & data entry.
• Have a thorough approach to work.
• Work to deadlines.
• Excellent communication skills.
• Flexible & ability to work efficiently under pressure.
• Administer all bookings, cancellations & no-shows, in line with policies.
• Deliver excellent patient service.
• Fulfil all reasonable requests from patients to ensure their satisfaction & safety.
• Deal with all enquiries in a professional & courteous manner, in person, online, on the telephone.
• Keep up to date with current protocols & to provide up to date information to patients.
• Always adhere to all surgery policies & procedures.
• Provide reports, as required, for other staff & management.
• Carry out instructions given by the Practice Manager & Practice GP's.
• Be involved & contribute towards the team.
• Assist in keeping the reception area clean & tidy, at all times.

About the Practice

St Luke's Surgery is a well-established inner city practice with a patient list size of approximately 5000. Our second CQC inspection in 2019 rating was good.

• Friendly management and reception staff.
• System used EMIS Web.
• Two partner GPs, with 2 additional longterm locum GP's.
• Health care assistant with range of skills currently well supported by our Practice Nurse.
• Part of Nottingham City CCG/ PCN and members of Nottingham City GP Alliance.
• Work collaboratively with the other GP Practice within Radford Health Centre.