Practice Receptionist

NHS Scotland; Lerwick; Remote; GBP 29,000 - 31,000; Part time

Job summary

Lerwick GP Practice is seeking a part-time Receptionist (21 hours per week) on a fixed-term 12-month contract, Band 3 (£29,103–£31,409 pro rata) with a Distant Islands Allowance of £2,578 pro rata. The role involves handling public queries, typing letters and referrals, and supporting reception duties in a busy practice.

Experience in GP practice is advantageous, with on-the-job training provided; pre-employment checks and right-to-work requirements apply.

Qualifications

• Experience in GP reception or healthcare administration is desirable.
• Excellent communication and customer service skills.
• Ability to type letters and referrals; accuracy and attention to detail.

Responsibilities

• Answer queries from the public and manage reception inquiries.
• Type letters and referrals for patients and clinicians.
• Support busy reception operations within a GP practice.

Skills

Customer service

Communication

Administrative skills

Job description

Lerwick GP Practice

Practice Receptionist Lerwick GP Practice (Ref: 263083)

Fixed term post for 12 months

Part Time - 21 hours per week

Band 3, Salary Range £29,103 - £31,409 per annum (pro rata)

Distant Islands Allowance of £2,578 per annum (pro rata)

An opportunity has arisen for a fixed term Band 3 Receptionist in the Lerwick GP Practice. The Lerwick Practice is a salaried General Practice, providing medical services to a population of approximately 8,700 patients.

This contract is fixed-term from 12 months of start date; to allow for ongoing workforce planning and review of establishment. If you wish to apply for this post as a secondment opportunity, you will need to discuss with your line manager before submitting an application.

In this busy and demanding post, you will find no two days the same the Reception staff have a key role in answering queries from members of the public as well as typing letters and referrals. Previous experience of working in a GP Practice would be an advantage but training on the job will be given.

You will be expected to comply with the Induction Standards and Code of Conduct for Healthcare Support Workers within 3 months of commencing your role details can be viewed on http://www.hcswtoolkit.nes.scot.nhs.uk/resources/hcsw-standards-and-codes/

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.

Please note that this post is not eligible for sponsorship in line with current Gov.uk guidance. It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK without the need for sponsorship BEFORE submitting any applications. Further information can be found here

For an informal discussion, please contact Kirsten Inkster, Practice Manager, on 01595 693201.

Closing date for receipt of applications is 01 st November 2026

Interviews will be held w/c 09 th November 2026

*Please note this is a local advertisement and no relocation or interview expenses are applicable.

If you require assistance or encounter any technical issues with your application, please visit our support centre: https://knowledge.jobtrain.co.uk/jobseeker or call 0161 850 2004.

Preferred candidates will be required to join the Protecting Vulnerable Groups (PVG) Scheme or undergo a PVG Scheme update prior to a formal offer of employment being made.

In promoting equal opportunities, we welcome applications from all sections of the community.

- Rural Small Town