Practice Receptionist

NHS; Brierley Hill; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Brierley Hill is seeking a Receptionist to provide a professional reception service, handle patient queries, and manage appointments. The ideal candidate will have customer service experience, strong communication skills, and competence in Microsoft Office and EMIS. Join us to contribute to a world-class healthcare environment while ensuring confidentiality and care navigation in a dynamic role.

Benefits

Flexible working options

Opportunities for professional development

Support for work-life balance

Qualifications

• Experience in a customer service role dealing with the public.
• Experience in an administrative role.
• Knowledge of IT programmes used in a surgery environment.

Responsibilities

• Handle patient queries both via telephone and in person.
• Book patient appointments with the appropriate clinician.
• Complete daily tasks using IT systems.
• Deal with prescription requests efficiently.

Skills

Customer service skills

Communication skills

Confidentiality

Education

GCSE Level A-C in Maths and English (or equivalent)

Tools

Microsoft Office

EMIS

Job description

To provide a professional, and appropriate reception service to the public and all users of High Oak Surgery, maintaining confidentiality at all times. To book appointments with the most relevant clinician and complete daily administration tasks using the surgery's computer systems.

The successful candidate will be expected to work a shift rota that includes 07:30 starts and 18:30 & 20:00 finishes.

Main duties of the job

To deal politely and efficiently with all patient queries via the telephone and face-to-face

The booking patient appointments via the telephone, face-to-face and via the website with the most appropriate clinician, ensuring that Care Navigation is carried out

The booking home visit triage requests ensuring that all relevant information is gathered and forwarded to the GP

Completing daily tasks in a timely manner using the surgery's IT programmes including, EMIS, Docman, Footfall and email

Dealing with prescription requests ensuring they are forwarded to the relevant GP for action

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Job responsibilities

To deal politely and efficiently with all patient queries via the telephone and face-to-face

The booking patient appointments via the telephone, face-to-face and via the website with the most appropriate clinician, ensuring that Care Navigation is carried out

The booking home visit triage requests ensuring that all relevant information is gathered and forwarded to the GP

Completing daily tasks in a timely manner using the surgerys IT programmes including, EMIS, Docman, Footfall and email

Dealing with prescription requests ensuring they are forwarded to the relevant GP for action

Scanning any correspondence received into the surgery

Receive and distribute messages to all staff within the surgery ensuring all relevant information is gathered and forwarded

Deal tactfully and sensitively with patients, relatives, and other visitors to the surgery

To follow the opening-up and closing-down process for the surgery

To participate in the staff rota, to include early and late duties as required

To adapt to any changes in administrative procedures

To ensure the confidentiality of all patient information at all times

Covering for other colleagues in their absence, including sickness and annual leave

Person Specification

Qualifications and Education

• GCSE Level A-C in Maths and English (or equivalent)

Knowledge and Training

• Knowledge of Microsoft Office (e.g. word, excel and email)
• Knowledge of EMIS

Experience

• Previous experience of working in a customer service type role / dealing with members of the public
• Previous experience of working in a administration role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.