Practice Manager

Medivet Group; Watford; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading veterinary care provider seeks a Practice Manager for the Watford 24-Hour Hospital. This full-time role will involve overseeing daily operations, team development, and ensuring exceptional care for patients and clients. Candidates should have experience in practice environments, strong leadership skills, and a focus on regulatory compliance. Competitive benefits include health plans, life assurance, and annual leave.

Benefits

Health cash plan

Life Assurance 3 x salary

24-hour counseling

5 weeks’ annual leave

Interest-free Season Ticket Loan

Cycle to Work scheme

Discounts on Medivet products

Qualifications

• Knowledge of practice environments, preferably in veterinary or dental settings.
• Experience in driving commercial performance and effective financial management.
• Strong numeracy and analytical skills.
• Ability to manage and lead a team.

Responsibilities

• Oversee daily operations and team development.
• Monitor client feedback to improve the practice.
• Ensure regulatory compliance and best practices.
• Manage planning and execution of practice rotas.

Skills

Leadership

Client care

Financial management

Regulatory compliance

Team management

Tools

Microsoft Office

Job description

We are looking for a Practice Manager to ensure the smooth and efficient day-to-day running of our Medivet Watford 24-Hour Hospital practice.

If you are a dynamic leader with a passion for excellence in veterinary care and practice management, we would love to hear from you.

As Practice Manager, you will take on a key leadership role within the practice, overseeing daily operations, team development, and overall management. You will play a pivotal role in driving the success and growth of the practice, making a meaningful impact on our patients, clients, and team members. Your focus will be on creating a supportive, positive work environment while promoting a healthy work-life balance for all staff.

You will be fully supported in your role by the Regional Operations Director, ensuring you have the guidance and resources needed to thrive.

This is a full-time position, working 40 hours per week, Monday to Friday, with no weekends required.

If you would like to hear more about the position please contact [e-mail].

Key Benefits

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24-hour counselling by phone or in person should you feel you need support.
• 5 weeks’ annual leave plus Bank Holidays rising to 6 with length of service.
• An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
• Interest free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.

Role Accountabilities

Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.

In this role you will:

• Deliver exceptional client care, monitor client feedback and follow up on actions to improve the practice.
• Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators, including capacity and skills utilisation and managing costs.
• Observe the highest standards of regulatory, practice and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.
• Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills.
• Set the team up for success through effective recruitment and induction and ongoing communication and management, delivering colleague engagement and retention.
• Promote the practice externally through local community events and other avenues.

Your Skills and Experience

• Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP or Dental practice setting.
• An understanding and appreciation of exceptional care and how this improves the client experience.
• Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.
• Experience in driving strong commercial performance through effective financial management, marketing activity and efficient ways of working.
• Experience of resource planning.
• Experienced in using coaching and influencing skills to get the best out of every colleague.
• Proficiency with computer systems, experience of using Microsoft Office
• Good numeracy and analytical skills.
• Experience of managing and leading a team.

About Us

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.

This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.