Practice Manager

IVC; Standish; Presencial; GBP 27.000 - 33.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Holiday allowance

Private medical insurance

Enhanced family leave

Pension scheme

Cycle to work

Green car scheme

Retail discounts

Pet care discount

Descripción de la vacante

inspiring vet care is seeking a Part-time Practice Manager for Gilmore Veterinary Surgery in Standish. The role focuses on leading non-clinical operations, ensuring smooth daily workflows, and delivering outstanding client experiences across a 24-hour week across three days.

You will manage people, performance, budgeting, and compliance, supporting clinical teams to deliver high-quality care in a collaborative culture. Competitive benefits accompany the part-time commitment.

Formación

• Proven experience in people and operations management.
• Experience in healthcare, veterinary or service-led environments is desirable.
• Strong leadership and communication skills.

Responsabilidades

• Lead non-clinical team and foster a positive, collaborative culture.
• Oversee day-to-day practice operations and workflows.
• Deliver excellent client journeys from initial contact to follow-up care.
• Manage rotas, recruitment, onboarding and team development.
• Drive financial performance, budgeting and KPI monitoring.
• Ensure compliance with standards, health & safety and regulatory requirements.

Conocimientos

People management

Operations management

Leadership

Communication

Stakeholder management

Descripción del empleo

Salary up to £30,000 Pro Rata

Part Time - 24 hours

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We have a unique opportunity for a Practice Managerto join our team on a part-time basis (24 hours across 3 days per week). You’ll be joining Gilmore Veterinary Surgery part of inspiring pet care, which is a single-site practice with a supportive and collaborative team. We are passionate about delivering excellent patient care and have built a positive culture where colleagues work together, support one another, and enjoy what they do.

Practice Highlights

• *Friendly, caring and supportive team culture
• *Stable practice team with a strong focus on patient care
• *Forward-thinking approach, with interest in clinical development and new ways of working
• *Varied nursing role across consulting, theatre, diagnostics and general nursing
• * In-house laboratory facilities, including handheld blood gases

How You’ll Make a Difference

As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership (Director of Practice & Clinical Services and Head Nurse) to ensure efficient day-to-day running, strong team performance, and an outstanding client experience.

You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.

Key Responsibilities

• * Lead, support, and develop the non-clinical team, creating a positive and collaborative culture
• * Oversee the day-to-day operations of the practice, ensuring smooth and efficient workflows
• * Deliver an excellent client journey from first contact through to follow-up care
• * Manage rotas, recruitment, onboarding, and team development
• * Drive financial performance, budgeting and KPI management
• * Monitor performance and support practice growth and improvements* Ensure compliance with RCVS standards, health & safety, and regulatory requirements
• * Maintain facilities, equipment, and stock levels
• * Handle client feedback and resolve issues professionally
• * Support marketing and community engagement initiatives

You Might Be a Great Fit If…

You are an experienced people and operations manager with strong leadership capability. You’ll bring:

• * Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments
• * Strong people management skills, including performance management and team development
• * Good operational and organisational capability, with the ability to manage competing priorities
• * Experience handling complaints, change, and complex situations with confidence
• * Strong communication and stakeholder management skills

How We’ll Support You

At inspiring vet care, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:

• * A key leadership role with responsibility for operational performance and team culture
• * Clear career pathways with progression opportunities into senior practice or regional leadership roles
• * Ongoing learning and development via the IVC Evidensia Academy to support leadership and professional growth.
• * A collaborative, values-led culture focused on care, community, and continuous improvement

What We Offer Our Team

• *6.8 weeks’ holiday including bank holidays
• *Private medical insurance
• *Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
• *Pension scheme
• *Cycle to Work and Green Car schemes (eligibility applies)
• *Retail discounts and cashback offers
• *Reduced-cost veterinary care for your own pets

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Closing Date: 13th December

£0 - £30,000 a year

Up to £30,000 pa DOE