Practice Manager

NHS; Leighton Buzzard; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local healthcare organization in Leighton Buzzard is seeking a Practice Manager to provide day-to-day leadership for non-clinical staff. The role involves overseeing practice operations, managing finances in collaboration with the GP Partner, and ensuring compliance with healthcare regulations. The ideal candidate will have proven management experience, strong people management skills, and be IT proficient. They should be comfortable working in a dynamic healthcare environment and enhancing service delivery while supporting a positive culture.

Qualifications

• Proven management experience in a complex service environment.
• Strong people management skills with experience in leading teams.
• Good understanding of HR processes and employment best practices.
• Confident financial and business management skills.
• Excellent communication and interpersonal skills.
• Highly organized, able to prioritize and work under pressure.
• Confident IT user with experience in relevant technologies.
• Previous experience in a GP practice or primary care environment.
• Knowledge of GP contracts and clinical governance frameworks.

Responsibilities

• Provide day‑to‑day leadership and line management for non‑clinical staff.
• Oversee practice operations including reception and administration.
• Lead HR processes including recruitment and employee relations.
• Manage practice finances in conjunction with the GP Partner.
• Ensure compliance with CQC and other statutory requirements.
• Support GP Partner in delivering quality services.
• Collaborate with PCN and system partners, representing the practice.
• Lead on practice policies and continuous improvement initiatives.
• Oversee IT systems and digital tools within the practice.

Skills

Management experience in complex service environment

People management

Financial and business management

Communication skills

IT proficiency (EMIS, Accurx, MS Office)

Education

Management/leadership qualification (e.g. AMSPAR, ILM)

Tools

EMIS

Accurx

MS Office

Job description

North Buckinghamshire Primary Care Network – Practice Manager

The closing date is 09 January 2026

Main duties of the job

• Provide day‑to‑day leadership and line management for non‑clinical staff, fostering a positive and supportive culture.
• Oversee practice operations including reception, administration, appointments and workflow to maintain safe, efficient patient services.
• Lead on HR processes: recruitment, induction, rotas, appraisals, absence management and employee relations, supported by external HR where required.
• Manage practice finances in conjunction with the GP Partner: budgets, income and expenditure, payroll oversight, NHS and enhanced services claims and reconciliation.
• Ensure compliance with CQC, Health & Safety, data protection/IG, infection prevention and control and other statutory and contractual requirements.
• Support the GP Partner in delivering QOF, IIF and locally commissioned services, maximising quality and income while maintaining high clinical standards.
• Work collaboratively with the PCN (North Bucks PCN), ICB and wider system partners, representing the practice at relevant meetings and contributing to local initiatives.
• Lead on practice policies, business continuity plans and significant event/complaints management, ensuring learning and continuous improvement.
• Oversee IT systems (EMIS, Accurx, telephony and digital tools), ensuring effective use by staff and supporting digital access for patients.

About us

Ashcroft Surgery is a well‑established, high‑achieving GP practice with a friendly person‑centred approach and a list size of approximately 4,800 patients.

Person Specification

Experience

• Proven management experience in a complex service environment (e.g. primary care, wider NHS, social care or similar).
• Strong people management skills, with experience of leading, developing and supporting teams through change.
• Good understanding of HR processes and employment best practice.
• Confident financial and business management skills, including budgeting and performance monitoring.
• Excellent communication and interpersonal skills, with the ability to build effective relationships with staff, patients and external stakeholders.
• Highly organised, able to prioritise and work under pressure while maintaining attention to detail.
• Confident IT user, comfortable with EMIS, Accurx, MS Office and digital tools.
• Previous experience working in a GP practice or primary care environment.
• Knowledge of GP contracts, QOF, enhanced services and PCN arrangements.
• Experience of CQC and clinical governance frameworks.
• Management/leadership qualification (e.g. AMSPAR, ILM or equivalent).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name: North Buckinghamshire Primary Care Network