Practice Manager

Chapeltown Family Surgery; Leeds; On-site; GBP 35,000 - 50,000; Full time

Job summary

A growing healthcare practice in Leeds is seeking a Practice Manager to oversee non-clinical operations, manage finance, and improve practice performance. Ideal candidates will have at least 3 years in senior management, proven people management skills, and experience in health service settings. A competitive salary of £35,000 to £50,000 is offered based on experience.

Qualifications

• Minimum of 3 years senior management experience in a health service environment.
• Experience of managing accounting procedures including budget and cash flow forecasting.
• Broad NHS experience including governance and project management.

Responsibilities

• Manage all non-clinical aspects of the surgery.
• Develop business plans and lead on business expansion.
• Ensure compliance with CQC regulations.

Skills

People management skills

Strategic thinking

Financial management

Human Resources management

Business planning

Education

Degree or equivalent qualification

Job description

Do you want to be part of a small but rapidly growing surgery that believes a happy practice team leads to outstanding patient care? Chapeltown Family was a recent finalist in the HSJ awards for amazing work in Health Inequalities. Would you like to be part of a team based in a richly diverse community where there is work to be done tackling the inequalities people face? Are you friendly and empathetic but also ambitious and focused on always finding ways to improve? Then we at the Chapeltown Family Surgery in Leeds want to speak to you!

A position has become free, due to our Practice Manager relocating, for the right candidate who can demonstrate well developed managerial skills. These will include a history of good working relations with previous team members and evidence of past improvements the candidate has led.

Main duties of the job

With the help of the partners, clinical team and Patient Services Manager to develop a 6,100 patient practice so it becomes a catalyst for positive change in the community. This demands not only outstanding people management skills but strategic thinking to take advantage of opportunities arising in a rapidly changing environment. To help develop the resilience to withstand and bounce back better from shocks to the system. To do this by working collaboratively with local partners in primary and social care and also in the voluntary sector.

About us

The Chapeltown Family Surgery is a long established practice working for the communities of Chapeltown and Harehills. Its strength lies in its size with a small closely knit clinical team who have been working together for many years. Decisions are made democratically with everyone's contributions invited and good ideas valued. The aim is to make all the team know there is a space for them to be listened to and involved in decision making. Then with a happy engaged practice team patient care will continuously improve.

Chapeltown Records dating back to 1715 describe Chapeltown as being well situated in pure air upon a pleasant ascent. We are still well situated near to the city centre but also the parks in Roundhay and the artisan shops of Chapel Allerton. We boast the UK’s oldest carnival second only to Notting Hill in size. Nearby there are restaurants from everywhere from Korea to Ethiopia to Jamaica. Its greatest asset however are its people. We have welcomed families from across the globe, a settled Afro-Caribbean and South Asian community live together with families from Eastern Europe and Africa. This mix of food, music and culture makes working here endlessly stimulating, fascinating and challenging.

Job responsibilities

The following are the core responsibilities of the Practice Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Practice Manager is responsible for:

All non-clinical aspects of Chapeltown Family Surgery.

Practice Finance

• Developing new income streams and minimising expenditure, when possible, without impacting on quality.
• Managing the financial elements of the practice.
• Maintaining an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented.
• Briefing partners on all financial matters, including forecasting.
• Managing and processing partners drawings, PAYE and pensions for practice staff
• Managing the procurement of GP practice equipment, supplies and services within target budgets.

Practice Operations

• Reviewing and analysing current practices and working with the sub teams and their leads to improve practices.
• Ensuring that Chapeltown Family Surgery is operated with both a patient focused approach, combined with a commercially savvy overview.
• The management of the premises, including health and safety aspects such as risk assessments and mandatory training.
• Marketing the practice appropriately
• Implementing and Supporting the management of a new Patient Participation Group.
• Supporting the management of all complaints.
• Primary Care Funding and Contracts
• Evaluating all changes to the practice's regulatory and contractual arrangements and providing summary information and recommendations to the Partners.
• Tendering for new services and business opportunities.
• Advising Partners on all aspects of the various contractual arrangements that govern Chapeltown Family Surgery's revenue.
• Leading and managing any potential GP practice mergers and collaborative initiatives.
• Managing contracts for services.
• Promoting Chapeltown Family Surgery's clinical and administrative activity that supports achievement of all contractual targets - QOF, IIF and Enhanced services.
• Ensuring that Chapeltown Family Surgery complies with the CQC regulations.

Strategy and Practice Development

• Developing business plans; leading on business expansion and project management and any other functions deemed necessary by the Partnership to aid business growth.
• Achieving the long-term strategic objectives in an effective working environment.
• Developing, implementing, and embedding an efficient business resilience plan.
• Coordinating the reviewing and updating of all practice policies and procedures
• Leading change and continuous improvement initiatives; coordinating all projects within the practice
• Adopting a strategic approach to the management of all patient services matters.
• Monitoring and evaluating practice performance against targets

Human Resources

• Managing the recruitment and retention of staff; develop, implement, and embed an effective succession plan.
• Developing, implementing, and embedding an effective staff appraisal process.
• Implementing effective systems for the resolution of disciplinary and grievance issues.
• Maintaining an effective overview of HR legislation.
• Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
• Developing a system for Partner accountability.
• Attend internal and external meetings on behalf of the practice.
• Act as the primary point of contact for NHS(E), ICB, community services, suppliers and all other external stakeholders.

Person Specification

Qualifications

• Degree or equivalent qualification
• Evidence of continuing personal development

Experience

• Minimum of 3 years senior management experience
• Working at a strategic level
• Working across organisations
• Business and service planning, development and managing change
• Managing resources
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development
• Experience of chairing meetings, producing agendas and minutes
• Broad NHS Experience
• Senior management experience within a Health Service environment
• Clinical and corporate governance
• Project management
• Relevant health and safety experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£35,000 to £50,000 a year - Depends on Experience