Practice Manager

Selhurst Medical Centre; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A well-established GP practice in Greater London is seeking an experienced Practice Manager to oversee day-to-day operations and ensure compliance with NHS and regulatory guidelines. This leadership role demands strong organizational and communication skills, alongside experience in GP practice management. The successful candidate will manage staff development, patient services, and strategic planning while fostering a positive team culture. Join a supportive environment dedicated to high-quality patient care.

Qualifications

• Previous experience in GP practice management or a senior healthcare operational role.
• Strong leadership, people management, and communication skills.
• Excellent organizational skills with the ability to manage competing priorities.
• Good understanding of NHS primary care operations and regulatory requirements.
• Ability to work independently in a small practice.

Responsibilities

• Overall responsibility for the day-to-day operational management of the practice.
• Leadership and development of the administrative team.
• Ensuring compliance with CQC standards and NHS requirements.
• Managing workforce planning and recruitment processes.
• Overseeing patient services, managing feedback and complaints.

Skills

Leadership skills

Communication skills

Organizational skills

Understanding of NHS operations

People management

Tools

EMIS Web

Job description

We are a friendly, well-established GP practice in SouthNorwood seeking an experienced and motivated Practice Manager to join our team.

Main duties of the job

This is a key leadership role with responsibility for the overallmanagement and day-to-day operations of the practice, ensuring services runsmoothly, safely, and in line with NHS and regulatory requirements. Workingclosely with the GPs and the clinical team will play a vital role inmaintaining high standards of care, supporting staff, and driving serviceimprovement.

About us

You will be joining a close-knit, supportive practice serving a patient population of under 6,000, where teamwork, mutual respect and patient-centred care are at the heart of everything we do.

Our multidisciplinary team is made up of 4 GPs, 2 Practice Nurses, a Healthcare Assistant, and a wider clinical support network including a Clinical Pharmacist, Pharmacy Technician, Social Prescribing Link Worker and First Contact Physiotherapy Practitioner, all backed by a dedicated and experienced administrative team.

We foster a positive, collaborative working atmosphere with a strong work ethic and a shared commitment to delivering high-quality care while supporting one anothers development and wellbeing.

We are now seeking a forward-thinking and motivated Practice Manager to lead the practice, nurture our team culture and help drive the continued growth and success of the organisation.

Job responsibilities

Key Responsibilities

• Overall responsibility for the day-to-day operational management of the practice
• Leadership, line management, and development of the administrative and non-clinical team
• Supporting GP Principal with strategic planning and service development
• Ensuring compliance with CQC standards, NHS contractual requirements, and information governance
• Managing policies, procedures, and clinical governance frameworks
• Overseeing patient services, complaints, and feedback in line with NHS guidance
• Managing workforce planning, recruitment, induction, appraisals, and training
• Promoting staff wellbeing, engagement, and a positive team culture
• Liaising with external stakeholders including the PCN, ICB, and other NHS organisations
• Oversight of IT systems, estates, and health & safety
• Supporting digital transformation and continuous improvement initiatives

Person Specification

Experience

• Previous experience in GP practice management or a senior healthcare operational role
• Strong leadership, people management, and communication skills
• Excellent organisational skills with the ability to manage competing priorities
• Good understanding of NHS primary care operations and regulatory requirements
• Ability to work independently and proactively within a small practice environment
• Knowledge of EMIS Web and other NHS systems
• Experience preparing for and supporting CQC inspections
• Experience working within a Primary Care Network

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.