Practice Manager

HCA Healthcare UK; Glasgow; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Base salary and benefits

Private medical insurance for you and/

Wellbeing programmes

Professional development

Job summary

HCA Healthcare UK in Glasgow is seeking an experienced Practice Manager to lead day-to-day operations of a private patient GP and Health Centre in Glasgow City Centre.

You will oversee service delivery, financial performance and a multidisciplinary team, partnering with GPs and corporate clients to drive growth and ensure an outstanding patient experience.

Qualifications

• Experience as a Practice Manager in GP or medical centre.
• Knowledge of Scottish GP primary care governance and quality standards.
• Proven track record leading high-performing teams and managing performance.
• Strong stakeholder management and communication skills.
• Experience partnering with GPs and MDTs to foster collaboration.
• Analytical skills to interpret productivity and resource data.

Responsibilities

• Lead the operational management of a busy private GP and Health Centre.
• Take ownership of performance against operational, financial and productivity targets.
• Manage budgets, forecasts and financial performance including engagement with corporate clients.
• Analyse performance data and implement efficiency strategies.
• Drive exceptional patient experience and service quality.
• Lead, train, recruit, induct and manage team members.
• Ensure workforce planning and service delivery feeding into London Primary Care Head Office.
• Collaborate with clinicians and senior stakeholders to optimise patient pathways.
• Oversee regulatory compliance, governance and health and safety standards.
• Identify continuous improvement initiatives to support growth.
• Build relationships with stakeholders including corporate clients.

Skills

Practice management

GP clinic experience

Stakeholder management

Team leadership

Data analysis

Budgeting

Job description

Practice Manager – Private Patient GP & Health Centre

• Location: Glasgow City Centre (Onsite)
  Position: Full-Time, Permanent
  Hours: Monday to Friday Hours 08:30 - 17:00

• Rewards: Attractive and competitive base salary. Comprehensive benefits package. Private Medical Insurance for you and your family. Significant Employee wellbeing and finance support programmes. Ongoing professional development

We are seeking an experienced and commercially astute Medical Practice Manager to lead the day-to-day operations of a commercially successful and well-established private patient GP and Health Centre in the City Centre of Glasgow.

This is an exciting newly created opportunity to join HCA Healthcare UK, one of the country's leading independent healthcare providers, and play a pivotal role in delivering an exceptional patient experience while driving operational excellence, financial performance, and sustainable growth.

As Practice Manager, you will be our registered manager, have overall responsibility for the operational management of the practice, ensuring the delivery of high-quality private patient services, achievement of productivity and financial targets, and the effective partnership with a multidisciplinary employed team.

Success in this role will depend not only on delivering operational and commercial excellence, but also on creating an engaged, high-performing culture that attracts, develops and retains exceptional talent while ensuring an outstanding patient experience. To support this, you will have access to the full breadth of HCA Healthcare UK's infrastructure, including market-leading wellbeing resources, employee support programmes, learning and development opportunities, and specialist people-focused services designed to help teams thrive and perform at their best.

What You'll Do

As our new Practice Manager, you will:

• Lead the operational management of a busy and successful private GP and Health Centre. Offering private patient GP services, Comprehensive Health-screening services, Nursing, Psychology and Physiotherapy.

• Take ownership of practice performance, ensuring delivery against key operational, financial and productivity objectives. Partnering GPs, Clinical Colleagues and Administrative personnel.

• Manage practice budgets, forecasts and financial performance to ensure commercial success. Including engagement with Corporate Clients.

• Analyse performance data and implement strategies to improve efficiency, utilisation and profitability.

• Drive excellent patient experience standards and ensure delivery of outstanding customer service for all services provided in the health centre.

• Lead, train, recruit, induct, manage and motivate existing and new joining team members, fostering a high-performance culture, associated to the HCA Healthcare Brand reputation.

• Ensure effective workforce planning, resource allocation and service delivery, feeding into our London Based Primary Care Head Office.

• Work closely with clinicians and senior stakeholders in the HCA group to optimise patient pathways and operational processes.

• Oversee regulatory compliance, governance requirements and health and safety standards.

• Monitor and improve operational KPIs, patient satisfaction metrics and service quality indicators.

• Identify and implement continuous improvement initiatives to support business growth and operational excellence.

• Build strong relationships with internal and external stakeholders and act as a key ambassador for the practice. Including our Corporate Clients.

What You'll Bring

We are looking for a confident, commercially focused healthcare leader who can balance exceptional patient care with strong business performance.

You will possess:

• Previous experience as a Practice Manager, in a GP or Medical Health Centre/Clinic environment.

• Working knowledge of the Scottish GP Primary Care market, local and national healthcare governance, compliance and quality standards.

• Demonstrable experience leading and developing high-performing teams. Including people management. Recruiting, Inducting, mentoring, managing performance, conduct and behaviour.

• Excellent stakeholder management and communication skills.

• Track record partnering GPs and other MDTs. Building a culture of collaboration, praise, recognition, growth and respect.

• Strong analytical skills with the ability to interpret and present data on productivity and efficiency of resources.

Why Join HCA Healthcare UK?

With a history spanning over 57 years, HCA operates from more than 114 sites throughout the UK, and over 2588 across the United States, employing in total over 315,000 colleagues.
Our extensive range of private patient funded primary and secondary care services is unparalleled.
From ground-breaking surgical procedures to specialised oncology, haematology, and cardiology treatments, laboratories and therapies, along with neurorehabilitation and paediatrics, among others. We provide 'outstanding' comprehensive care to our patients.
Additionally, we also own and operate urgent care centres, corporate healthcare services, and GP and Occupational Health services nationwide, with a huge focus on health-screening and preventative medicine.

At HCA Healthcare UK, we are committed to delivering exceptional healthcare experiences for our patients while creating an environment where our colleagues can thrive. This role offers the opportunity to make a significant impact within a successful private practice, combining operational leadership, commercial accountability and patient-centred care.

Culture and values:

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual

• Kindness and compassion:We treat people with kindness and compassion

• Honesty, integrity and fairness:- We act with absolute honesty, integrity and fairness

• Loyalty, respect and dignity:We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

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