Practice Manager

NHS; Falmouth; On-site; GBP 35,000 - 42,000; Full time

Job summary

A community interest company is seeking a Full-Time Practice Manager to oversee operations across its clinical sites. You will lead a motivated dental team, ensuring high-quality care and compliance with regulatory standards. Responsibilities include managing day-to-day operations, promoting patient satisfaction, and cultivating a culture of excellence. The ideal candidate will have GDC registration and strong leadership skills. This role offers a chance to make a significant impact on community health while being part of an employee-owned organization.

Benefits

Occupational pension scheme

27 days paid annual leave plus bank holidays

Extra paid day off for your birthday

Qualifications

• GDC Registration is essential.
• Current UK professional registration required.
• Ability to commute to the place of work.

Responsibilities

• Lead day-to-day practice operations.
• Ensure compliance with CQC and all relevant regulations.
• Drive high-quality patient care and service delivery.

Skills

Leadership

Team Management

Patient Care

Compliance

Operational Efficiency

Education

GDC Registration

Job description

Job Summary

Were Hiring a Full‑Time Practice Manager

Location: Camborne and Falmouth (multi‑site) Salary: Starting at £35,700.00 Closing Date: 4/1/26

Interview Date: 9/1/26 and 12/1/26

Make a difference.

Smile Together is growing our clinical team and developing services across Cornwall. As an employee‑owned social enterprise, we reinvest profits to improve oral health and deliver meaningful community impact. We are seeking dynamic Practice Managers to lead motivated dental teams delivering a diverse range of services from routine NHS and private dentistry to orthodontics, special care, minor oral surgery, and unscheduled care.

Are you passionate about helping others and making a real difference? Do you want to be part of a team where your work truly impacts your community, the environment, and the future of healthcare? Then Smile Together is the place for you!

What Are We Looking For

You will oversee day‑to‑day practice operations, drive high‑performing, engaged teams, and ensure a gold‑standard patient experience. You will champion safety, compliance, and quality across clinical and operational areas, while supporting service growth, operational efficiency, and continuous improvement. Acting as the CQC Registered Manager for your sites, you will provide clear leadership, develop team development, and embed a culture of excellence and patient‑centred care.

Why Join Us?

• We are more than just a dental practice; we are proud to be the UK’s first B Corp‑certified dental practice and a Community Interest Company (CIC).
• Employee‑owned: you become a co‑owner, shaping the future of Smile Together.
• Living Wage Employer: we are part of over 16,000 UK employers leading the way on decent pay.
• Our mission goes beyond dentistry: we change lives and invite you to be part of that.
• Comprehensive benefits: occupational pension scheme, 27 days paid annual leave plus bank holidays (pro‑rata), National Living Wage, extra paid day off for your birthday.
• Unique employee ownership benefits: shareholder opportunities and a strong community involvement programme.

Job Responsibilities

The post holder will act as the CQC Registered Manager. They will be accountable for the day‑to‑day running of the practice, leading and supporting all clinical and non‑clinical staff to ensure:

• Safe, efficient and compliant operations in line with CQC, GDC, Health & Safety, Employment Law and all relevant regulatory frameworks.
• High‑quality patient care, effective service delivery and cost control aligned with organisational strategy, clinical governance and company values.
• Strong leadership, coaching and development of practice teams to ensure outstanding performance and professional growth.

The post holder will be an integral member of the team, consistently demonstrating behaviours that reflect Smile Together’s vision, mission and organisational values.

Key Accountabilities

Leadership & Performance

Create a supportive, inclusive and motivated working environment across all Smile Together locations.

Provide clear leadership that encourages innovation, accountability and excellent patient care.

Lead by example with behaviours aligned to Smile Together’s vision, mission and values.

Ensure safe day‑to‑day operations across sites including infection prevention and control, decontamination procedures (HTM 01‑05), health and safety and security.

Ensure compliance with all audit, governance, safeguarding and regulatory requirements, reviewing outcomes and implementing improvements.

Build high‑performing clinical and non‑clinical teams that achieve service and revenue performance targets.

Conduct regular performance reviews, 1:1s and appraisals as per the review cycle.

Ensure the whole Dental team maintain Personal Development Plans and meet mandatory and CPD requirements.

Support professional development and capability building and lead structured induction processes.

Manage individual and team performance in line with policies, values and behaviours.

Produce action plans, reports and documentation to support KPIs and service improvement, including timely incident management reporting.

Work collaboratively with the Service Manager and Commercial Manager to optimise practice performance.

Act as CQC Registered Manager for assigned sites and maintain ongoing readiness for inspections across all KLOEs.

Manage controllable budgets including consumables, equipment, repairs and workforce‑related costs.

Maintain accurate management, governance and compliance reporting.

Mentor and develop colleagues, sharing knowledge, expertise and leadership skills to build capability across the organisation.

Patients

Support teams to deliver a gold‑standard patient experience and meet FFT satisfaction KPIs.

Promote a culture of continuous improvement based on patient feedback and service priorities.

Lead timely and effective management of patient complaints with learning embedded into practice, with the support of the Patient Experience Lead.

Ensure UK GDPR and Information Governance compliance for all patient and staff data.

Collaborate with the Marketing and Communications team to promote services and community impact.

Operational Management

Oversee day‑to‑day practice operations, addressing clinical and operational issues promptly.

Drive practice growth through excellent patient care, team engagement and service development.

Work with the Service & Commercial Manager on financial performance, costs, stock control and KPIs.

Maintain effective communication across teams including practice updates and performance results.

Manage administration including correspondence, complaints, equipment maintenance, procurement and invoicing.

Support delivery of activity targets across Smile Together services including MOS, Orthodontics, Special Care (adults and paediatrics), Unscheduled Dental Care, Routine NHS (UDA) and private dentistry, including Denplan.

Oversee recruitment, induction, absence management and HR processes with support of the People Team.

Ensure training needs are met and team skills align to practice service requirements.

Maintain all compliance processes, audits, checks, meetings and records to required standards.

General Management

Optimise clinical diary utilisation to meet patient needs and service delivery targets.

Maintain quality assurance systems and ensure adherence to all Company policies and procedures.

Ensure safeguarding of children and adults in line with clinical governance and contractual obligations.

Maintain accurate equipment inventories and oversee safe operation, servicing and repairs.

Hold site‑level responsibilities including Health & Safety Lead, Infection Prevention and Control Lead, Radiation Protection Supervisor and IOSH‑trained representative.

Ensure timely incident and accident reporting, investigation and implementation of learning outcomes.

Qualifications

Essential:

• GDC Registration

Person Specification

Applicant must have current UK professional registration and be able to demonstrate right to work in the UK. Sponsorship is not offered and the applicant must be able to commute to the place of work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Smile Together

The Health Centre

Trevaylor Road

Falmouth

Cornwall

TR11 2LH

Camborne Health Office

Rectory Road

Camborne

Cornwall

TR14 7DL

Website

https://smiletogether.co.uk/