Practice Manager

NHS; Devizes; On-site; GBP 40,000 - 50,000; Full time

Job summary

A well-established healthcare provider in Market Lavington is seeking an enthusiastic and motivated practice manager. You will lead a dedicated team, oversee operations, manage HR, and ensure high-quality patient care for over 5,500 patients. Ideal candidates will have management experience, strong leadership, and communication skills. This permanent full-time role offers flexibility in working hours with a competitive salary of £40,000 to £50,000.

Qualifications

• Previous management experience.
• Knowledge of employment law, health & safety legislation, risk assessment.
• Experience of leading an effective, motivated team.
• Knowledge of bookkeeping and managing budgets.

Responsibilities

• Provide leadership and management skills.
• Oversee daily operations of the practice.
• Take lead role in HR and NHS compliance.
• Manage patient liaison for quality care.

Skills

Leadership

Financial management

HR management

Communication

Education

A level or equivalent

Degree level (desirable)

Management or human resources qualification (desirable)

Tools

Microsoft Office

TPP SystmOne clinical software

Job description

Job Summary

We are seeking an enthusiastic and motivated practice manager to join our friendly 3 partner training practice in Market Lavington, close to Devizes. Our surgery cares for over 5500 patients and our team of clinicians includes GPs, GP registrars, nurses, physicians associates and a clinical pharmacist. They work alongside an experienced administrative team in our purpose-built, well-maintained premises. Main duties of the job: We belong to Devizes PCN (with 3 other practices) and are part of the Urgent Care Team operating from Devizes Health Centre providing on the day care to 30,000 patients.

Responsibilities

• provide accessible leadership to the whole team
• oversee the daily operation of the practice
• work with the partners on strategy and business development
• take a lead role in HR, finance and NHS regulatory compliance
• manage patient liaison to ensure high quality patient care and satisfaction
• work collaboratively with the Devizes PCN

Experience of working in general practice or the wider NHS is preferred but not essential if applicable skills can be demonstrated.

About Us

The successful candidate will join a friendly team of multi-disciplinary professionals, both clinical and non-clinical. Our aim is to provide professional health care to the patients in our community. Our team of partners and staff are friendly, helpful and approachable, and you will help us to deliver a variety of patient-centred services within a supportive and caring environment.

Details

• Date posted: 06 November 2025
• Salary: £40,000 to £50,000 a year
• Contract: Permanent
• Working pattern: Full-time, Flexible working, Compressed hours
• Reference number: A1912-25-0007
• Job location: 91 High Street, Market Lavington, Devizes, Wiltshire, SN10 4AQ

Job Description

Job Summary: Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.

Job Responsibilities

• Keep abreast of current affairs and identify potential threats and opportunities
• Contribute to practice strategy with the partnership
• Maintain effective communication both within the practice and with relevant outside agencies

Financial Management

• Manage practice budgets and seek to maximise income
• Understand and report on the financial implications of contract and legislation changes
• Manage practice accounts; submit year-end figures promptly and liaise with the practice accountant
• Monitor cash-flow
• Manage and reconcile bank accounts; negotiate/liaise with the practice bankers
• Manage contributions to the practice pension scheme(s) and maintain appropriate records

Human Resources

• Oversee the recruitment and retention of staff and provide a general personnel management service
• Manage staffing levels within target budgets
• Organise and oversee staff induction and training, and ensure that all staff are adequately trained to fulfil their role
• Develop and implement effective staff appraisal
• Implement effective systems for the resolution of disputes and grievances

Organisational

• Convene meetings, prepare agendas and ensure distribution of minutes as necessary
• Oversee Practice protocols and procedures
• Oversee the cleaning and maintenance of the premises and fire prevention and security systems
• Develop and review Health & Safety policies and procedures and keep abreast of current legislation
• Arrange appropriate insurance cover

Patient Services

• Adopt a strategic approach to the development and management of patient services
• Ensure service development and delivery is in accordance with local and national guidelines
• Ensure that the practice complies with NHS contractual obligations in relation to patient care
• Maintain registration policies and monitor patient turnover and capitation
• Oversee and/or organise surgery timetables, duty rotas and holiday cover
• Take the lead in complaints management
• Liaise with patient groups

Information management and technology

• Support and monitor staff in the use of IT; organise IT training
• Set targets and monitoring standards for data entry and data collection
• Oversee the maintenance of the practices / PCN website

Health & Safety

The post-holder will implement and lead on the full range of promotion and management of health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.

Equality And Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

Personal/Professional Development

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Person Specification – Experience

• Previous management experience
• Knowledge of employment law, health & safety legislation, risk assessment.
• Experience of leading an effective, motivated team.
• Experience of complex administration and record keeping.
• Knowledge of bookkeeping, managing budgets, cash flows and management accounts.
• Ability to understand and learn new software and administrative procedures.
• Competence in using Microsoft Office packages, email and internet
• Experience of dealing with members of the public.

Person Specification – Desirable

• Management experience in Primary Care or the NHS.
• Evidence of training or qualification in Employment Law or Health & Safety legislation.
• Evidence of organisational and leadership skills, including excellent management skills.
• Previous experience in an analytical role and in change management
• Experience of accounts software.
• Familiarity with Windows/network environment.
• Experience in using TPP SystmOne clinical software.
• Ability to listen and empathise.

Qualifications – Essential

• Educated to A level or equivalent with evidence of a sound education.
• Evidence of continuing professional development.

Qualifications – Desirable

• Educated to degree level.

Recognised qualification in management or human resources, e.g. CMI or CIPD.

Qualities & Attributes – Essential

• Good communicator (verbal and written) both upwards and downwards.
• Ability to work autonomously, grasp new concepts and initiate/self-direct own workload.
• Ability to relate to the interviewing team and exhibit personality to match culture of Practice.
• Trustworthy, honest, reliable and caring.
• Good time management.
• Ability to work the hours stated.
• Car driver/owner.

Qualities & Attributes – Desirable

• Experience in dealing with external organisations at management level.
• Evidence of recent self-directed learning or development.
• Adaptable, innovative, forward thinking.
• Empathy for the healthcare/public service environment.
• Able to manage change and cope with pressure.
• Flexibility in working hours as necessary.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

• Employer name: Market Lavington Surgery
• Address: 91 High Street, Market Lavington, Devizes, Wiltshire, SN10 4AQ
• Employer's website: https://www.devizespcn.nhs.uk/market-lavington-surgery/