Practice Manager

Medivet Group; Bulwell; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading veterinary care provider in Bulwell is seeking a Practice Manager to ensure the efficient operation of the clinic. The role includes delivering exceptional client care, managing compliance, and maximizing commercial performance through effective team leadership and resource planning. Ideal candidates will have experience in practice environments, strong financial management skills, and a commitment to exceptional care. Join this dynamic team and make a real difference in veterinary care.

Benefits

Health cash plan from day one

Life Assurance 3 x salary

24-hour counselling access

5 weeks annual leave plus Bank Holidays

Paid day’s leave for personal use

Interest free Season Ticket Loan

Cycle to Work scheme

Discounts on Medivet products

Qualifications

• Knowledge and understanding of practice environments, ideally in a Veterinary, GP or Dental practice.
• Experience in driving strong commercial performance through effective financial management.
• Experience of managing and leading a team.

Responsibilities

• Deliver exceptional client care and monitor client feedback.
• Work closely with the Lead Vet to maximize commercial performance.
• Conduct audits and ensure compliance with regulations.
• Manage the practice rotas for optimum service levels.
• Set up the team for success through effective recruitment.

Skills

Knowledge of practice environments

Exceptional care emphasis

Financial management skills

Resource planning experience

Coaching and influencing skills

Proficiency with computer systems

Good numeracy and analytical skills

Team management experience

Tools

Microsoft Office

Job description

We are seeking a Practice Manager to join our team at Medivet East Midlands Referrals.

As the East Midlands Referrals Practice Manager you will work under the guidance and leadership of the Network Partner and Lead Vet, ensuring the smooth and efficient running of our veterinary clinic.

Managing the team, you are responsible for ensuring we deliver exceptional care, always there for our clients, patients and colleagues whilst maintaining the highest levels of compliance with regulatory, operational and practice standards, alongside maximising the commercial performance of our clinic.

This role is 30 hours per week.

Please do not hesitate to email [e-mail] for further enquiries.

Key Benefits

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24-hour counselling by phone or in person should you feel you need support.
• 5 weeks’ annual leave plus Bank Holidays rising to 6 with length of service.
• An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
• Interest free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.

Role Accountabilities

Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.

In this role you will:

• Deliver exceptional client care, monitor client feedback and follow up on actions to improve the practice.
• Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators, including capacity and skills utilisation and managing costs.
• Observe the highest standards of regulatory, practice and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.
• Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills.
• Set the team up for success through effective recruitment and induction and ongoing communication and management, delivering colleague engagement and retention.
• Promote the practice externally through local community events and other avenues.

Your Skills and Experience

• Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP or Dental practice setting.
• An understanding and appreciation of exceptional care and how this improves the client experience.
• Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.
• Experience in driving strong commercial performance through effective financial management, marketing activity and efficient ways of working.
• Experience of resource planning.
• Experienced in using coaching and influencing skills to get the best out of every colleague.
• Proficiency with computer systems, experience of using Microsoft Office.
• Good numeracy and analytical skills.
• Experience of managing and leading a team.

About Us

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.

This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.