Practice Manager

Al-Fal Medical Group; Bolton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A progressive healthcare practice in Bolton is seeking an experienced Practice Manager to oversee daily operations. The successful candidate will manage staff, handle practice finances, and ensure compliance with NHS regulations while enhancing patient care. Strong leadership and financial management skills are essential. The role offers a dynamic work environment with opportunities for growth and development.

Qualifications

• Proven experience in Practice Management within a primary care or similar healthcare setting.
• In-depth knowledge of NHS structures, regulations, and CQC standards.
• Financial acumen with experience managing budgets and payroll.

Responsibilities

• Oversee daily operations and ensure efficient delivery of services.
• Lead and manage non-clinical staff, including HR responsibilities.
• Ensure compliance with NHS policies and CQC regulations.

Skills

Leadership

Organizational skills

Financial management

Communication

Problem-solving

IT skills

Education

Degree or equivalent experience in healthcare/business management

Practice Manager-specific qualifications (e.g., AMSPAR, Diploma in Primary Care Management)

Tools

EMIS Web practice system

Job description

We are seeking an experienced and dynamic Practice Manager to oversee the daily operations of our practice. This individual will be responsible for ensuring the practice runs efficiently, managing staff, supporting providers, maintaining compliance, and enhancing the overall patient/client experience.

Main duties of the job

Key Responsibilities:

• Oversee daily operations and ensure efficient delivery of services
• Lead and manage non-clinical staff, including HR responsibilities
• Manage practice finances including budgets, payroll, and invoicing
• Ensure compliance with NHS policies, CQC regulations, and clinical governance
• Develop and implement operational policies and procedures
• Oversee appointment scheduling, patient flow, and practice systems
• Maintain and develop relationships with PCNs, NHS bodies, and local services
• Lead the practice through change and quality improvement initiatives
• Support QOF achievement and data-driven performance targets

About us

Al Fal Medical Group is a modern and progressive general practice located in the heart of Bolton, within the Pikes Lane Health Centre. We are a busy and well-established surgery, currently providing care to over 5,000 patients.

Our dedicated team includes one senior GP partner who oversees the management of the surgery and handles all administrative matters, alongside two GP partners who see patients daily. We are also supported by an ARRS GP who works with us once a week. In addition, the practice benefits from the expertise of an MSK Practitioner, a Mental Health Practitioner, and a Phlebotomist.

At Al Fal Medical Group, we are committed to delivering high-quality, patient-centred care. We continuously strive to offer the best possible treatment and services in a supportive, safe, and efficient environment.

Job responsibilities

Financial Management

• Oversee the practice's financial operations, including budgeting, forecasting, and monitoring income and expenditure.
• Ensure efficient use of resources and support strategic financial planning to maintain the fiscal health of the practice.

Premises & Risk Management

• Ensure full compliance with health and safety legislation, infection control, and security standards.
• Manage all aspects of premises maintenance, risk assessments, and ensure a safe working environment for patients and staff.

Business Planning & Development

• Develop and implement business plans that support growth, service delivery, and innovation.
• Work closely with GP partners to identify opportunities for service development and operational improvements.

Staff Management

• Lead, motivate, and support administrative and non-clinical staff.
• Oversee recruitment, training, appraisals, and staff development to maintain a skilled and effective workforce.
• Foster a collaborative and supportive working culture.

Change Management

• Identify and lead change initiatives to enhance operational efficiency and meet evolving healthcare demands.
• Effectively communicate changes to the team and manage transitions smoothly.

CQC Management

• Maintain up-to-date knowledge of regulatory standards and ensure the practice continues to meet all Care Quality Commission requirements.

Complaint & Incident Management

• Manage and resolve patient complaints in a timely, empathetic, and professional manner.
• Ensure lessons learned are communicated and actioned to maintain high levels of patient trust and satisfaction.

Significant Event Management

• Maintain a comprehensive log of significant events and near misses.
• Conduct root cause analyses and implement preventive measures to enhance safety and reduce clinical risk.

Quality Improvement

• Drive a culture of continuous improvement.
• Regularly review practice processes and identify opportunities for enhanced service delivery and patient care.

Claims Management

• Oversee the end-to-end management of insurance claims, including submissions, follow-ups, and appeals.
• Ensure compliance with payer requirements and maximise successful reimbursements.

Person Specification

Qualifications

• Degree or equivalent experience in healthcare/business management
• Or
• Practice Manager-specific qualifications (e.g., AMSPAR, Diploma in Primary Care Management)
• Evidence of continued professional development

Experience

• Proven experience in Practice Management within a primary care or similar healthcare setting
• Strong leadership, people management, and organisational skills
• In-depth knowledge of NHS structures, regulations, and CQC standards
• Financial acumen and experience managing budgets and payroll
• Excellent communication, problem-solving, and IT skills
• Familiarity with EMIS Web practice system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience, payment will be negotiable