Practice Director

Linnaeus; Melrose; On-site; GBP 46,000 - 55,000; Full time

Job summary

A leading veterinary group in the UK is seeking an experienced Practice Director to oversee operations and financial performance at their Melrose locations. You will lead a team to ensure high-quality patient and client care while enhancing the overall experience for clients and associates. This full-time position offers competitive benefits and opportunities for career advancement with a focus on professional development.

Benefits

5 weeks holiday plus bank holidays

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Employer contribution pension scheme

Wellness program

Qualifications

• Proven ability to drive change and performance.
• Experience across multiple sites is preferred.
• Strategic thinker who can implement actionable plans.

Responsibilities

• Lead operational and financial performance of the practice.
• Inspire and develop teams to attain their potential.
• Collaborate with central partners to achieve strategy.

Skills

Strong leadership and people management skills

Demonstrable experience in operation or general management

Strong commercial acumen

Excellent communication and relationship-building skills

Commitment to clinical quality and client experience

Education

Formal management or leadership qualification

Job description

Role: Practice Director

Location: Greenside & Hawick Veterinary Group - Melrose, Jedburgh, and Hawick

Salary: Up to £55,000/per year (Dependent on experience)

Working hours: Full time, 40 hours per week

Are you an inspiring operational leader ready to make an impact on a thriving, progressive veterinary group? Greenside & Hawick, our veterinary practices in the heart of the Scottish borders, are the cornerstone of both small animal and farm animal care. Here we deliver a broad, high-quality service across the Borders, rooted in community care, clinical innovation, and compassionate service.

We are now looking for a dynamic people and business leader to develop our local strategy, elevate communication and leadership across the group and continue to enhance every aspect of the experience for our clients, pets and associates.

Roles and Responsibilities

• Lead the operational and financial performance of your practice, holding full P&L accountability.
• Drive change and performance through a people and customer centric lens.
• Drive excellence in patient and client care, embedding a culture of continuous improvement and wellbeing.
• Provide strategic leadership, guiding your Senior Leadership Team (Clinical Directors, Group/Clinical Nursing Managers & Practice Managers).
• Oversee and hold accountability for all key business areas including leadership, HR, operations, health & safety, client care, and marketing.
• Collaborate with central partners (Finance, HR, Marketing, Medical, Operations) to deliver practice strategy and performance.
• Inspire, coach, and develop teams to achieve their full potential.

About You

• Strong leadership and people management skills, with a track record of developing and empowering teams.
• Demonstrable experience in operation or general management, ideally across multiple sites.
• A strategic thinker with the ability to translate vision into clear, actionable plans.
• Strong commercial acumen, including budget management and KPIs.
• Excellent communication and relationship-building skills, with ability to engage with associates at all levels.
• A commitment to clinical quality and client experience.

Desirable

• Experience in Veterinary/Healthcare setting.
• Formal management or leadership qualification.
• Understanding of RCVS accreditation and other governance and compliance relevant to the sector.

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

Why Join Us?

• Be part of a values-driven group backed by the Mars Veterinary Health family.
• Work with passionate, like-minded professionals across a growing network.
• Competitive salary and benefits package.
• Ongoing investment in your professional and personal development.
• The opportunity to shape a practice and make a real difference - for pets, clients, and colleagues.

Greenside & Hawick are part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

If you would like to apply for the role or for an informal chat to discuss it further, please get in touch with Camilla in the recruitment team at [e-mail]

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