Practice Business Manager

Quayside Medical Practice; Tudhoe; On-site; GBP 50,000 - 60,000; Full time

Job summary

A well-established medical practice in the United Kingdom is seeking a Practice Business Manager to oversee operational aspects and collaborate with partners on business strategy and development. Responsibilities include managing day-to-day operations, HR processes, and ensuring compliance with requisite legislation. Candidates should possess strong organizational and interpersonal skills, along with experience in managing multidisciplinary teams. The role offers a salary between £50,000 and £60,000 per year, pivotal for enhancing practice efficiency and staff development.

Qualifications

• Strong literacy and numeracy skills for managing a business.
• Experience in managing multidisciplinary teams.
• Proven experience in HR processes and workforce planning.

Responsibilities

• Manage day-to-day operations of the practice.
• Ensure compliance with employment law and legislation.
• Oversee HR processes including recruitment and appraisals.

Skills

Interpersonal skills

Organizational skills

Project management

High-level IT skills

Education

Degree in healthcare or business

Tools

EMIS

SystmOne

Job description

Quayside Medical Practice is awell-established Teaching practice, providing care to a patient list size of 12,000.We are a stable partnership of 7 GP Partners with 4 Salaried GPs and a committed team of clinical and non-clinical staff.

Weare looking for a Practice Business Manager to manage the operational aspectsand work with the partners on business development and strategy. This diverse role is responsible for the smooth day-to-day running,staff management, facilities management, overseeing HR functions, complianceand ensuring the practice meets its contractual obligations.

Main duties of the job

The successful candidate will haveexcellent interpersonal and organisation skills, be experienced in business andproject management and have high level IT skills. We have a high staffretention so they will also promote and maintain staff development.

A Business Operations Officer, DigitalTransformation Lead and a Patient Services Officer support this role.

Ideally, we are looking for experience within general practice but welcome applications from candidates who can demonstrate that they have the transferable skills and experience in the areas mentioned.

About us

Located in Newhaven, we are very close to Brighton and Lewes. Newhavens town centre is benefitting from investment and renewal, at the heart of which sits our new premises which we are expecting to relocate to in the Summer of 2026. The new manager will play a key role in this move.

Our CQC rating is Outstanding (2016).

Job responsibilities

• Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.
• Oversee the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.
• Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
• Ensure employment law and legislation is adhered to.
• Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.
• Provide support and advice to the partnership and keep them updated on practice matters.
• Keep up to date with developments and changes within primary care.
• Liaise with the accountant and oversee payroll and pensions, ensuring accurate reporting and submissions.
• Work closely with the Partners on financial planning, budget setting and forecasting.
• Ensure the practice explores all opportunities to maximise income and reduce expenditure.
• Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.
• Oversee the significant event and complaints processes, in line with current legislation and guidance.
• Manage contracts and maintenance for services and equipment.
• Oversee the review and update of all practice policies and procedures.
• Lead and coordinate projects within the practice.
• Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).
• Coordinate the practice development plan and business continuity plan.
• Deal with the preparation of business cases for new services and provide project management, as required.
• Ensure on-going CQC compliance.
• Ensure the practice maintains compliance with its NHSE contractual obligations.
• Provide advice and support to the staff and the partnership to ensure effective team working.
• Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.
• Facilitate partners and practice meetings and maintain an up-to-date action plan.
• Support the management of the Patient Participation Group.
• Manage estates and facilities, including health and safety aspects and risk assessments.

Person Specification

Qualifications

• Literacy and numeracy skills sufficient to manage a small to medium sized business
• Educated to degree level in healthcare or business

Experience

• Experience of managing multidisciplinary teams
• Experience of performance management including appraisals, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of HR processes, workforce planning and development
• Experience of financial management, including forecasting
• Experience of working in a general practice management role
• Experience of working in the NHS or a healthcare setting
• Relevant health and safety experience
• Use of EMIS or SystmOne clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£50,000 to £60,000 a year WTE (pro-rata for part-time)