Practice and Performance Manager

Northamptonshire Healthcare Foundation Trust; Nottingham; On-site; GBP 40,000 - 50,000; Full time

Job summary

A healthcare provider in Nottingham is seeking a Practice and Performance Manager to lead the healthcare administration team. This role involves overseeing operations, analyzing data, and ensuring effective service delivery. The ideal candidate is organized, analytical, and has experience with SystmOne. A commitment to improving healthcare services in a secure environment is essential. If you are proactive and a strong communicator, we encourage you to apply for this rewarding role.

Qualifications

• Experience of leading a team in a busy office or administrative function.
• SystmOne knowledge and experience is essential.
• Experience of coaching or mentoring others is desirable.

Responsibilities

• Lead and manage the healthcare administration team.
• Oversee day-to-day administrative operations.
• Monitor service performance and produce insightful reports.
• Support service delivery through data analysis and process improvement.
• Liaise with internal teams and external partners.

Skills

Organisational skills

Analytical skills

SystmOne knowledge

Team management

Strong communication

Education

Maths and English GCSE or equivalent

Tools

SystmOne

Job description

The closing date is 23 December 2025

Practice and Performance Manager

Are you ready to bring your analytical and organisational skills into a unique and rewarding setting?

We are seeking a Practice and Performance Manager to join our dedicated healthcare team at HMP Nottigham. This is a dynamic role where your expertise will directly contribute to the delivery of high-quality healthcare services in a secure environment.

About the Role

As Practice and Performance Manager, you will play a key role in supporting the integrated healthcare team, which includes primary care, mental health, GP services, dentistry, podiatry, and optometry. Your responsibilities will include:

• Leading and managing the healthcare administration team
• Overseeing day-to-day administrative operations
• Monitoring service performance and producing insightful reports
• Supporting service delivery through data analysis and process improvement
• Liaising with internal teams and external partners to ensure smooth coordination
• Presenting performance updates to senior healthcare leaders and stakeholders

This is a pivotal role that ensures our healthcare provision is efficient, responsive, and aligned with community standards.

Main duties of the job

We're looking for someone who is:

• Organised and analytical, with a keen eye for detail
• Confident in managing teams and coordinating across disciplines
• Experienced in healthcare systems (e.g., SystmOne) and reporting tools
• A strong communicator, able to engage with staff at all levels
• Adaptable and proactive, thriving in a fast-paced, secure environment

If you're looking for a role that is professionally challenging, deeply rewarding, and offers the chance to make a real impact, we'd love to hear from you.

About us

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be 'outstanding' by supporting opportunity, innovation, development and growth.

Person Specification

Knowledge & Experience

• Maths and English GCSE or equivalent
• SystmOne knowledge and experience (essential)
• Experience of leading a team in a busy office / administrative function
• Leading, motivating and inspiring the team on a daily basis
• Experience of training / presenting to others (desirable)
• Experience of coaching / mentoring others (desirable)

Skills

• Effectively working with IT and any relevant external parties on infrastructure, reporting and data-related issues when required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Northamptonshire Healthcare Foundation Trust