Practice Administrator – Architecture Firm

Anderson Hoare Limited; City Of London; On-site; GBP 32,000 - 36,000; Full time

Job summary

A well-established architecture firm in South West London is looking for a Practice Administrator to manage communications, client interactions, and office administration. The ideal candidate has strong organisational and communication skills, with proficiency in Microsoft Office. This role is essential for maintaining the efficiency of the office and enhancing client relationships. The position offers a competitive salary of £32,000 - £36,000 depending on experience, and a supportive working environment.

Benefits

Competitive salary

Supportive working environment

Qualifications

• Strong attention to detail and organisational skills.
• Confident with strong written and verbal communication skills.
• Problem-solving ability.
• Team-oriented with a willingness to support colleagues.
• Adaptable to different behaviours and working styles.
• Ability to build and maintain good client relationships.
• Discretion and professionalism at all times.
• Proficient in Outlook including email and calendars, and Microsoft Office including Word and Excel.

Responsibilities

• Answer and monitor calls, forwarding them as required.
• Welcome guests and offer refreshments on arrival.
• Keep the reception desk tidy at all times.
• Receive, sort and scan incoming post for the team.
• Manage and forward emails in the general inbox.
• Assist teams with administration duties.
• Document control within the Document Management System.
• Process expenses and team purchases.
• Arrange professional development programmes and events.
• Order stationery and office supplies within budget.
• Ensure meeting rooms are clean and ready.
• Arrange office maintenance as required.
• Assist with IT issues and liaise with support providers.
• Maintain and update the office website and social media.
• Arrange office socials.
• Handle confidential matters with discretion.

Skills

Attention to detail

Organisational skills

Written communication

Verbal communication

Problem-solving

Team-oriented

Client relationship management

Discretion

Adaptability

Tools

Microsoft Office

Outlook

Job description

Overview

• £32,000 - £36,000 depending on experience
• Full time, 9:30am - 6:00pm | Monday to Friday on-site
• South West London

About the practice

A well-established small to medium-sized architecture firm based in South West London is looking for a Practice Administrator to join the team.

This role will be the first point of contact and the face of the office, including welcoming clients and handling initial enquiries in a friendly, professional manner. It is a varied role, supporting a team of architects. You will play an important part in the day-to-day responsibilities of the team, working closely with colleagues to ensure efficiency across the office.

Main responsibilities

• Answer and monitor calls, forwarding them to the relevant person as required and take accurate messages

• Welcome guests, show them to the meeting room and offer refreshments on arrival

• Keep the reception desk tidy at all times

• Receive, sort and scan incoming post for the team

• Manage and forward emails that come into the general inbox

• Assist teams with administration duties, such as copying, filing, printing, and similar tasks

• Document control within the Document Management System

• Process expenses and team purchases, including courses and training

• Arrange and facilitate professional development programmes and events run by the company

• Order stationery and office supplies in line with budget

• Ensure meeting rooms are clean and ready for clients and visitors with tables clear, water refreshed, glasses clean, and similar preparations

• Arrange office maintenance as required

• Assist with information technology issues and liaise with external support providers

• Maintain and update the office website and social media platforms such as Twitter and LinkedIn

• Arrange and facilitate office socials

• Handle confidential matters with discretion

• Undertake any other duties as required for the smooth running of the office

Essential skills and experience

• Strong attention to detail and organisational skills

• Confident, with strong written and verbal communication skills

• Problem-solving ability

• Team-oriented, with a willingness to support colleagues

• Adaptable to different behaviours and working styles

• Ability to build and maintain good client relationships

• Discretion and professionalism at all times

• Proficient in Outlook including email and calendars, and Microsoft Office including Word and Excel

This position offers a competitive salary and great benefits within a supportive architectural practice.