Power Platform Support Engineer

83zero Limited; England; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A Microsoft Solutions Partner is seeking a Microsoft Power Platform Support Engineer to provide exceptional support to their customers. This hybrid role in Reading offers a dynamic working environment where you will troubleshoot issues with Power Apps, Power Automate, and Power BI. Ideal candidates will have solid support experience and strong communication skills. Competitive salary of £45,000 - £55,000 plus industry-leading benefits are included.

Benefits

9-day fortnight

Private Medical Insurance

25-28 days holiday

Pension scheme

Professional training budget

Recognition & reward programmes

Qualifications

• Experience supporting Power Platform tools.
• Strong troubleshooting and customer service skills.
• Familiar with ticketing and CRM systems.

Responsibilities

• Troubleshoot technical issues across Microsoft Power Platform tools.
• Provide clear support to customers via ticketing systems and meetings.
• Collaborate with development teams on escalations.

Skills

Supporting Power Platform (Power Apps, Power Automate, Power BI)

Troubleshooting

Customer service skills

Knowledge of SQL and databases

Familiar with ticketing and CRM systems

Excellent written and verbal communication skills

Self-motivated and team-oriented

Tools

Microsoft Dynamics 365

Job description

💼 Microsoft Power Platform Support Engineer

📍 Reading (Hybrid) | 💰 £45,000 - £55,000 + industry-leading benefits

🕘 Full-Time | Microsoft Solutions Partner

Why Join Us?

As a certified Microsoft Solutions Partner, our client invests in their people and culture to create an outstanding working environment that balances career growth with personal wellbeing. Here 0Here's what you can expect:

• 9-day fortnight - every other Friday off!
• Hybrid working - work from home, a regional hub, or our modern Reading office
• Private Medical Insurance (Vitality Health)
• Medical Cash Plan (Medicash)
• Income Protection and Death in Service (YuLife)
• 25-28 days holiday (increases with tenure) + your birthday off
• EV car scheme, Cycle to Work, Gym discounts, Costco membership
• Buy/sell up to 10 days holiday annually
• Pension scheme - 5.5% employer / 4% employee
• Employee Assistance Programme
• Professional & personal training budget
• Quarterly check-ins & ongoing development support
• Recognition & reward programmes - including spot bonuses and long-service awards
• Award-winning culture - recognised as a Great Place to Work™ across multiple categories

About the Role

We're hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft partner.

You'll be providing 2nd/3rd line support for customers using Microsoft Power Platform tools (Power Apps, Power Automate, Power BI) and supporting related environments like Microsoft Dynamics 365.

Key Responsibilities

• Troubleshoot technical issues across Microsoft Power Platform tools
• Provide clear, professional support to customers via ticketing systems and meetings
• Collaborate with development and consulting teams on escalations
• Track and document issues effectively to ensure timely resolutions
• Stay up to date on platform updates and share insights with customers and team
• Contribute to service improvement and internal knowledge base

Ideal Skills & Experience

• Experience supporting Power Platform (Power Apps, Power Automate, Power BI)
• Exposure to Microsoft Dynamics 365 is a strong plus
• Strong troubleshooting and customer service skills
• Knowledge of SQL and databases is advantageous
• Familiar with ticketing and CRM systems
• Excellent written and verbal communication skills
• Self-motivated, team-oriented and eager to learn

Location & Working Style

• Remote - UK
• Onboarding will involve some in-office time
• Typically 1-2 in-person team meetings per month