CoPilot Studio Engineer

Hastings Direct; Leicester; Hybrid; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Flexible/hybrid working

Annual bonus

Private healthcare

Pension match 10%

Employee discounts

Job summary

Hastings Direct in the United Kingdom is seeking a Platform Support & Service Operations specialist to maintain Messenger, Power Platform and Copilot Studio services. You’ll govern environments, implement releases, and drive incident resolution with a customer‑focused mindset.

You’ll collaborate with product, engineering and operations teams to ensure governance, security and continuous improvement while supporting a hybrid working model and a competitive benefits package.

Qualifications

• Hands-on experience supporting Microsoft Power Platform solutions in an enterprise environment.
• Knowledge of Copilot Studio, conversational AI and Power Platform governance.
• Experience managing environments, security, releases and CI/CD deployments.
• Strong troubleshooting skills, with experience in incident management and service improvement.
• Ability to assess technical changes, risks and operational impacts.
• Excellent communication and stakeholder management skills.

Responsibilities

• Platform Support & Service Operations: support day-to-day operation of Messenger, Power Platform and Copilot Studio services, including incident investigation and documentation.
• Environment Administration & Governance: administer environments, security roles, access controls and governance standards.
• Release Management & Deployment: coordinate Messenger releases, planning, readiness checks and post-release validation.
• Power Platform & Copilot Studio Support: provide technical support for solutions connected to Copilot Studio and related deployments.
• Technical Assurance & Continuous Improvement: apply standards, contribute to audits and improve stability and monitoring.
• Stakeholder Collaboration & Delivery: work with product, engineering and operations to manage risks and changes.

Skills

Power Platform

Copilot Studio

CI/CD deployments

Incident management

Stakeholder management

Technical assessment

Education

Relevant technical qualification

Microsoft Power Platform / Azure certs desirable

Tools

Azure DevOps

Power Automate

Dataverse

ServiceNow

APIs

KQL / App Insights

Job description

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Over the past few years, we've made significant investments in our data and tech capabilities, particularly within our CIO function. Our CIO team is at the frontier of driving innovation and ensuring our technology infrastructure supports our ambitious goals. We’ve nurtured our 4Cs culture, fostering collaboration, creativity, and continuous improvement.

We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. The CIO team plays a crucial role in this journey, working on cutting‑edge projects that enhance our digital presence and improve customer engagement.

We provide insurance to nearly four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure, we would love to hear from you. Our CIO team is always looking for passionate individuals who are eager to make a difference and contribute to our success.

Job Details

• Platform Support & Service Operations Support the day‑to‑day operation of Messenger, Power Platform and Copilot Studio services, including incident investigation, issue resolution, service improvements, documentation and support readiness.
• Environment Administration & Governance Administer development, test and production environments, managing configuration, security roles, access controls, connection references and ensuring compliance with governance standards.
• Release Management & Deployment Coordinate and support Messenger releases, including deployment planning, readiness checks, implementation, rollback planning, post‑release validation and documentation.
• Power Platform & Copilot Studio Support Provide technical support for solutions hosted within or connected to Copilot Studio, assisting with configuration, diagnostics, testing, deployment and impact assessments.
• Technical Assurance & Continuous Improvement Apply engineering, security and governance standards, contribute to audits and service acceptance activities, and identify opportunities to improve stability, monitoring, documentation and release efficiency.
• Stakeholder Collaboration & Delivery Support Work closely with product, engineering, architecture, operations, testing and delivery teams to manage risks, dependencies and issues, ensuring changes are supportable and transitioned successfully into service.

Skills We Would Love You To Have

• Hands‑on experience supporting Microsoft Power Platform solutions in an enterprise environment.
• Knowledge of Copilot Studio, conversational AI and Power Platform governance.
• Experience managing environments, security, releases and CI/CD deployments.
• Strong troubleshooting skills, with experience in incident management and service improvement.
• Ability to assess technical changes, risks and operational impacts.
• Excellent communication and stakeholder management skills.

Bonus points for experience with:

Azure DevOps, Power Automate, Dataverse, ServiceNow, APIs, Azure services, App Registrations, KQL/App Insights, chatbots/contact centre platforms, and working in regulated environments.

Qualifications:

Relevant technical qualification or equivalent experience. Microsoft Power Platform, Copilot Studio or Azure certifications are desirable.

Unfortunately we are unable to progress with candidates that require sponsorship at this time.

What We Offer

Reward

Salary

Attractive salary based on experience (pay reviews also completed each year)

Flexible Working

We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme

All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.

Physical Wellbeing

We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing

As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme

At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more!

25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12‑month payment schedule, are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. Wetreat customerslike we want to be treated - fairly, respectfully and with their best interests at heart.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.