Postal Courier

NHS; Cambridge; On-site; GBP 25,000; Full time

Job summary

A leading healthcare provider in Cambridge is seeking Postal Couriers to maintain an effective delivery and collection service for mail and parcels. You will be responsible for sorting mail, delivering to wards, and ensuring efficient postal services. The ideal candidate should have good communication skills and experience in customer service. Full-time, part-time, and flexible working options available.

Benefits

Development opportunities

On-site leisure facilities

Reduced-cost bus travel

Free Park and Ride bus journeys

Subsidised parking

24/7 hot food at reduced cost

Flexible arrangements

Qualifications

• Proven experience dealing directly with the public in a customer-service-led environment.
• Working to deadlines.
• Postal experience is desirable.

Responsibilities

• Sorting of internal and external mail into pigeonholes quickly and accurately.
• Delivery and collection of mail to wards and departments.
• Collection of routine specimens and delivery to the appropriate laboratory.
• Delivery of parcels and goods to wards.
• Sorting of outgoing mail into appropriate pigeonholes/account codes.

Skills

Good communication skills

Able to work in a busy environment requiring walking long distances each day

Ability to use Microsoft applications

Clear handwriting

Education

Good standard of general education

Job description

Job Summary

Postal Couriers are required to maintain an effective, secure, sortation, delivery, and collection service for mail, parcels and routine specimens throughout the Trust. They are also required to work on the Postal reception desk and give advice on National/international courier and mailing systems.

Main Duties

• Sorting of internal and external mail into pigeonholes quickly and accurately by box number or department name.
• Delivery and collection of mail to wards and departments across the site to timed schedules in accordance with rounds lists.
• Collection of routine specimens and delivery to appropriate laboratory to timed schedules in accordance with rounds lists.
• Delivery of parcels and goods to wards to timed schedules in accordance with rounds lists.
• Sorting of outgoing mail into appropriate pigeonholes/account codes ready for franking.
• Provide an efficient, courteous, and friendly service to staff, patients, and other visitors to the postal reception, and ensure waiting time is kept to a minimum.

About Us

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together – Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high‑quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job Details

Posted on: 25 November 2025

Pay scheme: Agenda for change

Band: 2

Salary: £24,465 a year pro‑rated

Contract: Permanent

Working pattern: Full‑time, Part‑time, Flexible working

Reference number: 180-F-CVA328

Location: Addenbrookes Hospital – Division Corporate, Hills Road, Cambridge, CB2 0QQ

Job Responsibilities

• Sorting of internal and external mail into pigeonholes quickly and accurately by box number or department name.
• Delivery and collection of mail to wards and departments across the site to timed schedules in accordance with rounds lists.
• Collection of routine specimens and delivery to appropriate laboratory to timed schedules in accordance with rounds lists.
• Delivery of parcels and goods to wards to timed schedules in accordance with rounds lists.
• Sorting of outgoing mail into appropriate pigeonholes/account codes ready for franking.
• Provide an efficient, courteous, and friendly service to staff, patients, and other visitors to the postal reception.

Employee Diversification Statement

We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Benefits

• Development opportunities.
• On‑site leisure facilities, shopping concourse and day nurseries.
• Reduced‑cost Stagecoach bus travel to and from Cambridge University Hospital site.
• Free Park and Ride bus journeys between Babraham Road and Trumpington sites, and to/from Cambridge train station.
• Subsidised parking on site for eligible staff.
• 24/7 hot food available at reduced cost.
• Purpose‑created colleague‑only pod break spaces with free tea and coffee.
• Flexible arrangements: part‑time, job‑share, term‑time working and flexible start/finish times.

Qualifications

• Good standard of general education.

Experience

• Proven experience dealing directly with the public in a customer‑service‑led environment.
• Working to deadlines.
• Postal experience (desirable).

Knowledge

• Basic knowledge of job requirements from job description.
• Working on own initiative.
• Understanding of confidentiality and discretion.
• Basic knowledge and understanding of the NHS (desirable).

Skills

• Able to work in a busy environment requiring walking long distances each day.
• Good communication skills.
• Ability to use Microsoft applications.
• Clear handwriting.
• Reading skills test.
• Able to understand & extract information (desirable).
• People skills (desirable).
• Able to work under pressure (desirable).
• Excellent telephone manner (desirable).

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of kind, safe and excellent.

Eligibility and Sponsorship

Unfortunately, the Trust is unable to offer sponsorship for this particular position. The vacancy is closed and the interview date was 22nd December 2024.