Post Office Supervisor

Ryman; Southampton; On-site; GBP 14,000 - 18,000; Part time

Benefits offered by this job

Competitive pay package

Company pension scheme

Generous holiday allowance

Training programme

Apprenticeship programs

Mental health & wellness support

Exclusive discounts

Cycle2Work scheme

Long service awards

Colleague referral scheme

Job summary

Ryman is seeking a Post Office Supervisor to join our store team, working 30 hours per week. You will help the management team, drive turnover and revenues, and act as an ambassador of the Ryman brand with a strong focus on customer service.

You will handle customer interactions, support training, maintain stock and security, and ensure POS standards and promotions are applied to boost sales. A flexible, team-focused attitude is essential for success.

Qualifications

• Passion for the Ryman and Post Office Brand.
• Desire to exceed customers' expectations.
• Enthusiastic, driven and focused on achieving results.
• Self motivated with ability to work independently and in a team.
• Confident in maximizing sales opportunities.

Responsibilities

• Act as an ambassador for Ryman Post Offices and the wider Theo Paphitis Retail Group.
• Contribute towards making Ryman the number one Franchised Post Office Operator by providing high level customer service.
• Handle customer complaints professionally to retain loyalty.
• Drive a culture of excellent service and upsell using product knowledge and promotions.
• Assist with training of colleagues to maximise team performance.
• Operate the stock unit efficiently and maintain loss prevention procedures.
• Ensure security and accuracy of company systems and policies.

Skills

Customer service

Sales

Communication

Teamwork

Flexibility

Job description

Are you looking to join our set?

If so we have an exciting opportunity to sharpen your skills and become a Post Office Supervisor working 30 hours per week.

WHAT WILL THIS ROLE INVOLE?

As a Post Office Supervisor you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.

WHAT WILL YOU BE RESPONSIBLE FOR?

• Act as an ambassador for Ryman Post Offices and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers.
• Contribute towards making Ryman the number one Franchised Post Office Operator by providing a consistent high level of customer service
• Confidently and professionally handle customer complaints and difficulties to retain customer loyalty
• Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
• Assist with the training of colleagues, utilising available tools to maximise the performance of the team
• Operate the stock unit in an efficient manner, processing all transactions with a high regard to customer care and loss prevention procedures
• Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
• Promote high POS standards; ensuring that Post Office housekeeping standards are high and continually achieved
• Acquire and promote a high level of product knowledge and continue to develop that knowledge both for yourself and for your team
• Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
• In the absence of the Post Office/Deputy Manager assume full accountability for the overall security and safety of our people and property ensuring the Post Office operates in line with company policies and procedures. Motivate all colleagues to drive sales and to achieve required KPIs.
• Liaise with the Post Office General Manager (Ryman) or Area Sales Product Manager (Post Office) should any issues need to be reported. Assist with the processing of weekly timesheets.

WHAT WOULD WE LIKE TO SEE IN YOU?

• Passion for the Ryman and Post Office Brand and our associated companies
• Passion for exceeding customers expectations
• Enthusiastic, driven and focused on achieving results
• Self motivated with an ability to work well independently and as part of a team
• Confident approach towards maximising sales opportunities
• Ability to handle multiple tasks and challenges whilst meeting deadlines
• Ability to positively adapt to change, every day is different and the pace is fast
• Strong communication and collaboration skills
• A dedication to learning and developing your own skills as well as your team members
• Flexibility towards working hours and location

WHAT WILL WE OFFER YOU?

• A passionate, dynamic team where your growth, ideas, and impact matter
• A competitive pay package
• Company pension scheme with the option to enhance
• Generous holiday allowance including an extra wellbeing day that gives you time to recharge
• Training programme to help you excel in your role
• Opportunities through our apprenticeship programs to keep building on your skills
• Access to mental health first aiders, wellness sessions, and support groups
• Exclusive discounts across all of our brands and through our benefits hub
• Cycle2Work scheme
• Long service and recognition awards
• Colleague referral scheme

WHO ARE WE?

Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre.

From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it.

At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who's ready to make an impact, this could be the perfect role for you.

Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work. PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.