Post Office Manager - Harrogate

CO-OP; Scunthorpe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A national retailer in Scunthorpe is seeking a Post Office Manager to oversee the entire post office operation. You will lead a team, ensure compliance, and provide excellent customer service. Candidates should have post office experience and a passion for community engagement. This role offers a competitive benefits package including bonuses and discounts.

Benefits

Annual bonus

Pension contributions

28 days holiday

Employee discounts

Wellbeing services

Qualifications

• Experience in a post office managing legal compliance.
• Background in fast-paced customer service, preferably retail.
• Proven experience managing or supervising a team.

Responsibilities

• Lead and inspire a team of post office clerks.
• Ensure branch compliance with legal and operational regulations.
• Report on financial performance and drive commercial growth.

Skills

Customer service skills

Team management

Legal compliance

Communication skills

Organizational skills

Budget management

Community involvement

Tools

Horizon system

Job description

Job Overview

We're looking for a Post Office Manager to join our team in Harrogate. As well as a strong product offering in our food stores, we've also got a great post office service in over 350 stores across the country. Our branches are an integral part to not just our business, but the local community too. As a post office manager, you'll be responsible for the whole post office operation. We'll look for you inspire, coach and create a collaborative working partnership with colleagues in the post office and store. If you can bring a combination of post office experience we need, as well as amazing customer service skills, we can offer you a great opportunity to be part of a business that really does put people at the heart of its strategy.

Responsibilities

• develop, lead and inspire a team of post office clerks
• make sure the branch is safe, legal and operational, complying with all legal compliance regulatory procedures and processes
• report on balance, cash and sales
• drive commercial growth, engaging the team and communicating performance
• role model what great customer service looks like to our colleagues
• build enthusiasm with your team and help develop external relationships and involvement in the local community
• support and build strong working relationships with colleagues in the food store

Qualifications

• previously worked in a post office, managing legal compliance
• previous experience of working in a fast-paced customer service environment, preferably in retail
• proven experience managing or supervising a team, focusing on development and performance
• knowledge of Horizon system e.g. cash and stock control systems and workforce planning tools
• strong communication and organisation skills
• a focus on continuous improvement whilst managing a budget
• a real passion for working with the local community

Benefits

You'll also get package that includes:

• an annual bonus (based on personal and business performance)
• a pension with up to 10% employer contributions
• 28 days holiday (rising to 31 with service)
• 30% off Co-op branded products in our food stores and 10% off other brands in-store
• Stream - a money management app that gives you access to a percentage of your pay as you earn it
• discounts on other Co-op products and services
• services to support your physical, mental and financial wellbeing

Inclusive Workplace

We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.