Post Office Manager - Harrogate

Co-op Group; Harrogate; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading retail organization in Harrogate is seeking a Post Office Manager to lead a team and manage post office operations. The role involves ensuring compliance with regulations, driving commercial growth, and building community relationships. Previous experience in a post office and strong leadership skills are essential. This permanent position offers a competitive salary along with numerous benefits.

Benefits

Annual bonus

Pension with up to 10% employer contributions

28 days holiday (rising to 31 with service)

Discount on Co-op products

Qualifications

• Experience working in a fast‑paced customer‑service environment, preferably in retail.
• Previous experience in a post office managing legal compliance.
• Proven experience managing or supervising a team.

Responsibilities

• Lead, inspire and develop a team of post office clerks.
• Ensure the branch is safe, legal, and operational.
• Report on balance, cash and sales.
• Drive commercial growth, engaging the team and communicating performance.
• Model great customer service for colleagues.

Skills

Customer service experience

Team management

Communication skills

Organisational skills

Community engagement

Tools

Horizon system

Job description

Post Office Manager - Harrogate

Location: The Co-operative Food, Jennyfield Drive, Harrogate, HG3 2XQ
Salary: £28,372 per annum plus great benefits
Contract: Permanent

We're looking for a Post Office Manager to join our team in Harrogate. As part of a strong product offering in our food stores, we also provide a great post office service in over 350 stores across the country. Our branches are integral to both our business and the local community.

Responsibilities

• Lead, inspire and develop a team of post office clerks.
• Ensure the branch is safe, legal and operational, complying with all regulatory procedures.
• Report on balance, cash and sales.
• Drive commercial growth, engaging the team and communicating performance.
• Model great customer service for colleagues.
• Build enthusiasm with your team and develop external relationships and community involvement.
• Support and build strong working relationships with colleagues in the food store.

Qualifications

• Previously worked in a post office, managing legal compliance.
• Experience working in a fast‑paced customer‑service environment, preferably in retail.
• Proven experience managing or supervising a team, focusing on development and performance.
• Knowledge of Horizon system (e.g., cash and stock control systems, workforce planning tools).
• Strong communication and organisational skills.
• Focus on continuous improvement while managing a budget.
• A real passion for working with the local community.

Why Co‑op?

We give you real autonomy and great support to progress your career. You’ll receive a package that includes:

• An annual bonus (based on personal and business performance).
• A pension with up to 10% employer contributions.
• 28 days holiday (rising to 31 with service).
• 30% off Co‑op branded products in our food stores and 10% off other brands in‑store.
• Stream – a money‑management app that gives you access to a percentage of your pay as you earn it.
• Discounts on other Co‑op products and services.
• Services to support your physical, mental and financial wellbeing.

Building an inclusive workplace

We’re actively building diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

Disability statement: We welcome and encourage applicants with disabilities. We can make reasonable adjustments to your recruitment process according to your needs, and we’re part of the Disability Confident scheme, offering interview opportunities to suitable candidates.

As part of the application process, you’ll need to complete two online assessments that take around 20 minutes.

We reserve the right to remove this vacancy before the scheduled closing date.