Post Office Manager - Harrogate

Co-op; Harrogate; On-site; GBP 29,000; Full time

Job summary

A community-focused retail organization in Harrogate is looking for a Post Office Manager to oversee its operations. The role involves leading a team, ensuring compliance, and delivering exceptional customer service. Candidates should have prior experience in post office management and a strong commitment to community engagement. The position offers a competitive salary, benefits including a pension and employee discounts, and the opportunity for career progression.

Benefits

Annual bonus

Pension with up to 10% employer contributions

28 days holiday, rising to 31 with service

30% off Co-op branded products

Access to a money management app

Wellbeing services

Qualifications

• Experience managing a post office and ensuring legal compliance.
• Experience in a fast-paced customer service environment, preferably retail.
• Proven team management experience, focusing on development and performance.

Responsibilities

• Lead and inspire a team of post office clerks.
• Ensure compliance with legal and operational standards.
• Manage cash and balance reporting.

Skills

Post office management

Customer service

Team leadership

Communication skills

Organizational skills

Tools

Horizon system

Job description

Post Office Manager - Harrogate: 1061063
Location: The Co-operative Food, Jennyfield Drive, Harrogate, HG3 2XQ
Salary: £28,372 per annum plus great benefits
Contract: Permanent

We’re looking for a Post Office Manager to join our team in Harrogate. As well as a strong product offering in our food stores, we’ve also got a great post office service in over 350 stores across the country. Our branches are an integral part to not just our business, but the local community too.
As a post office manager, you’ll be responsible for the whole post office operation. We’ll look for you inspire, coach and create a collaborative working partnership with colleagues in the post office and store. If you can bring a combination of post office experience we need, as well as amazing customer service skills, we can offer you a great opportunity to be part of a business that really does put people at the heart of its strategy.

What you’ll do:

• develop, lead and inspire a team of post office clerks
• make sure the branch is safe, legal and operational, complying with all legal compliance regulatory procedures and processes
• report on balance, cash and sales
• drive commercial growth, engaging the team and communicating performance
• role model what great customer service looks like to our colleagues
• build enthusiasm with your team and help develop external relationships and involvement in the local community
• support and build strong working relationships with colleagues in the food store

This role would suit people who have:

• previously worked in a post office, managing legal compliance
• previous experience of working in a fast‑paced customer service environment, preferably in retail
• proven experience managing or supervising a team, focusing on development and performance
• knowledge of Horizon system e.g. cash and stock control systems and workforce planning tools
• strong communication and organisation skills
• a focus on continuous improvement whilst managing a budget
• a real passion for working with the local community

Why Co‑op?

We’ll give you real autonomy, and great support to enable you to progress your career. You’ll also get package that includes:

• an annual bonus (based on personal and business performance)
• a pension with up to 10% employer contributions
• 28 days holiday (rising to 31 with service)
• 30% off Co‑op branded products in our food stores and 10% off other brands in-store
• Stream – a money management app that gives you access to a percentage of your pay as you earn it
• discounts on other Co‑op products and services
• services to support your physical, mental and financial wellbeing

Building an inclusive workplace

We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.