Possession Delivery Manager

TransPennine Express Limited; Manchester; On-site; GBP 44,000; Full time

Job summary

A rail transport company in Manchester seeks a Possession Delivery Manager to lead customer handling during network disruptions. The successful candidate will manage a team and collaborate with other transport personnel to ensure effective service delivery. Applicants should have experience in staff management and a customer-facing role. Competitive salary and generous benefits provided, including rail travel discounts.

Benefits

Excellent career prospects

Personal development plan

Free rail travel for you and your dependants

Generous annual leave

Travel discounts

Employee Assistance Programme

Option to join Railway Pension Scheme

Family-friendly benefits

High-street discounts

Cycle-to-work scheme

Qualifications

• Experience managing staff successfully.
• Experience in fast-paced, customer-facing environments.
• Effective communication with strong interpersonal skills.

Responsibilities

• Lead delivery of customer handling plans during disruptions.
• Manage a team of front-line colleagues.
• Collaborate with other transport personnel and organisations.

Skills

Staff management

Customer service

Interpersonal skills

Flexibility in working hours

Presentation skills

Understanding of operational risk management

Knowledge of railway operations

Job description

Possession Delivery Manager

TransPennine Express
Manchester, Manchester

£43,023 per year - estimated ?
Contract
NEW

We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers, we're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. Over the next decade TransPennine Express will benefit from a series of high‑profile infrastructure projects, and an exciting fixed‑term opportunity has arisen to lead the business and industry through the successful delivery of the customer handling plans, keeping our network moving effectively when key railway lines are closed.

The successful candidate will be expected to manage a team of front‑line colleagues who will act as advocates for the programme, taking the lead in customer management both in advance and during planned disruption. The position will interface with all other front‑line grades, representatives from all directorates within the business and its key contractors, and will collaborate and lead with regard to other operators’ personnel (most notably Northern), alternative transport supply chain, Rail North Partnership, West Yorkshire Combined Authority (WYCA), Transport for Greater Manchester (TfGM), Transport Focus and any other bodies with an interest in the successful delivery to the customer.

Responsibilities

• Lead the delivery of customer handling plans during network disruptions.
• Manage a team of front‑line colleagues and advocate for the programme.
• Interface with all front‑line grades and directorates within the business, and key contractors.
• Collaborate and lead with other operators’ personnel, transport supply chain partners, and external organisations (e.g., WYCA, TfGM, Transport Focus).

Qualifications

• Experience of successfully managing staff.
• Experience of working in a fast‑paced customer‑facing environment and working under pressure.
• Effective communicator possessing excellent interpersonal skills.
• Flexible approach to working hours and a calm, approachable demeanour.
• Excellent presentation and report‑writing skills and capability to develop and deliver material for onward work and briefing.
• Understanding of operational risk management and how it is assessed.
• A good understanding of railway geography and infrastructure, operations, and the organisational structures of Network Rail and other operators.

Benefits

• Excellent career prospects.
• A personal development plan.
• Structured training and development.
• Competitive salary paid on a 4‑weekly basis.
• Generous annual leave entitlement.
• Free TransPennine Express rail travel for you and your dependants.
• Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 year’s service for you and your dependants.
• Free & confidential Employee Assistance Programme and Wellbeing Portal 24 hours a day, 7 days a week.
• Option to join the Railway Pension Scheme with significant employer contributions.
• Family‑friendly maternity and paternity benefits.
• High‑street and lifestyle discounts as well as a cycle‑to‑work scheme.

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