Portfolio Manager

Serco Limited; United Kingdom; On-site; GBP 55,000 - 65,000; Full time

Job summary

A leading public services organization in the UK is seeking an experienced Portfolio Manager to oversee and improve extensive electronic monitoring services. The role focuses on managing cross-functional teams to deliver innovative solutions within strategic goals. The ideal candidate will have a strong background in project management and proven experience in driving continuous improvement initiatives. This position offers a competitive salary and a range of benefits in a supportive work environment.

Benefits

Contributory pension scheme

Discounts on various services

Employee Assistance Programme

Qualifications

• Proven experience delivering cross‑functional projects and programmes.
• Strong knowledge of project management methods.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Oversee the full lifecycle of EMS projects.
• Lead cross‑functional teams to deliver projects.
• Proactively manage risks, issues, and compliance.

Skills

Project management

Analytical skills

Stakeholder engagement

Process improvement

Digital platform understanding

Tools

PRINCE2

MSP

Agile

Job description

Portfolio Manager – EMS

12 months FTC, Full Time

Band 3: Hybrid – 2 days Warrington office

Up to £65,000 per annum + Corporate Benefits Package

At Serco, we are transforming how electronic monitoring services are delivered across the UK. Through digital innovation and leading technology, we are modernising justice services to create solutions that are both cutting‑edge and compassionate. Our approach focuses on supporting meaningful rehabilitation for those subject to monitoring orders, helping them make positive changes and reducing the risk of reoffending. By doing so, we contribute to safer communities and a more effective justice system.

Serco is looking for an experienced Portfolio Manager to lead the EMS portfolio of internal and external changes, projects, driving continuous improvement, service excellence, and technology‑enabled transformation. Working closely with the Ministry of Justice and a range of internal and external partners, you will deliver practical, sustainable solutions that improve performance, reduce manual effort, and realise measurable benefits.

What You’ll Do

• Oversee the full lifecycle of EMS projects, ensuring alignment with strategic goals.
• Lead cross‑functional teams to deliver projects on time, within budget, and to agreed quality standards.
• Embed a continuous improvement methodology.
• Drive technology and automation enhancements to reduce manual interventions and error rates.
• Build strong relationships with stakeholders and represent EMS in key governance forums.
• Track KPIs and ensure delivery of measurable benefits and ROI.
• Proactively manage risks, issues, and compliance in line with Serco Management System (SMS) standards.

What You’ll Bring

• Proven experience delivering cross‑functional projects and programmes.
• Strong knowledge of project management methods (PRINCE2, MSP, Agile).
• Experience in process improvement, operational change, and service optimisation.
• Understanding of digital platforms, system interfaces, and automation.
• Strong analytical skills with a data‑driven approach to decision‑making.
• Excellent communication and stakeholder engagement skills.
• Ability to work in a fast‑paced environment with competing priorities.
• Sound commercial awareness with an eye for value creation.

Why Serco

Joining Serco means contributing to essential public services while working in a supportive, development‑focused environment where your work has real impact. We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

• Up to 6% contributory pension scheme
• Serco Benefits package – discounts include cinema, Merlin entertainment, online shopping, mobile phone plans and leisure centre memberships
• Employee Assistance Programme
• The chance to make a positive difference
• A company passionate about diversity and inclusion

Important Note

As a minimum BPSS clearance will be required, may require Security Level clearance.