Portfolio Manager

Serco Group Plc; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading public service provider in the UK is seeking an experienced Portfolio Manager to lead EMS projects and drive continuous improvement through technology. The role involves overseeing project lifecycles, managing risks, and engaging stakeholders. Candidates should have a strong background in project management and process improvement. Join a motivated team to make a positive impact on public services.

Benefits

Up to 6% contributory pension scheme

Serco Benefits package

Employee Assistance Programme

Discounts on cinema and shopping

Qualifications

• Proven experience delivering cross-functional projects and programmes.
• Strong knowledge of project management methods.
• Experience in process improvement and operational change.

Responsibilities

• Oversee the full lifecycle of EMS projects.
• Lead cross-functional teams to deliver projects.
• Drive technology and automation enhancements.

Skills

Project management methods (PRINCE2, MSP, Agile)

Process improvement

Operational change

Analytical skills

Communication skills

Stakeholder engagement

Job description

Serco is looking for an experienced Portfolio Manager to lead the EMS portfolio of internal and external changes, projects, driving continuous improvement, service excellence, and technology-enabled transformation. Working closely with the Ministry of Justice and a range of internal and external partners, you will deliver practical, sustainable solutions that improve performance, reduce manual effort, and realise measurable benefits.

What You'll Do

• Oversee the full lifecycle of EMS projects, ensuring alignment with strategic goals.
• Lead cross-functional teams to deliver projects on time, within budget, and to agreed quality standards.
• Embe a Continuous improvement methodology
• Drive technology and automation enhancements to reduce manual interventions and error rates.
• Build strong relationships with stakeholders and represent EMS in key governance forums.
• Track KPIs and ensure delivery of measurable benefits and ROI.
• Proactively manage risks, issues, and compliance in line with Serco Management System (SMS) standards.

Proven experience delivering cross-functional projects and programmes.

• Strong knowledge of project management methods (PRINCE2, MSP, Agile).
• Experience in process improvement, operational change, and service optimisation.
• Understanding of digital platforms, system interfaces, and automation.
• Strong analytical skills with a data-driven approach to decision-making.
• Excellent communication and stakeholder engagement skills.
• Ability to work in a fast-paced environment with competing priorities.
• Sound commercial awareness with an eye for value creation.
• Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

At Serco, we are transforming how electronic monitoring services are delivered across the UK. Through digital innovation and leading technology, we are modernising justice services to create solutions that are both cutting-edge and compassionate. Our approach focuses on supporting meaningful rehabilitation for those subject to monitoring orders, helping them make positive changes and reducing the risk of reoffending. By doing so, we contribute to safer communities and a more effective justice system.

Why Serco

Joining Serco means contributing to essential public services while working in a supportive, development-focused environment where your work has real impact. We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

• Up to 6% contributory pension scheme
• Serco Benefits package
• discounts include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships
• Employee Assistance Programme
• The chance to make a positive difference
• A company passionate about diversity and inclusion

Important Note: As a minimum BPSS Clearance wil be required, may require Security Level clearance