Portering Shift Manager

Bedfordshire Hospitals NHS Foundation Trust; Luton; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading NHS hospital trust is seeking a Senior Portering Shift Manager to oversee the efficient operation of the portering team at their Luton site. This role involves managing staff, coordinating patient transfers, and ensuring compliance with health and safety standards. Ideal candidates should possess strong leadership skills, excellent communication abilities, and the flexibility to adapt to changing situations. Join a dedicated team committed to delivering high-quality service and caring for the community.

Qualifications

• Must have experience in a supervisory or managerial role.
• Excellent communication skills are essential.
• Ability to lead and inspire a diverse team.

Responsibilities

• Supervise and manage Portering staff.
• Coordinate patient transfers and ensure a high standard of service.
• Lead the team in delivering excellent patient experiences.

Skills

Leadership

Communication

Flexibility

Teamwork

Tools

Healthroster

Job description

37.5 hours per week, rota and shift patterns to be discussed at interview.

Position Summary

We are looking for a motivated, enthusiastic, and hardworking Senior Portering Shift Manager to join our Portering team here at Bedfordshire Hospitals NHS Trust at Luton Site. You will work as part of a senior team leader contributing to the efficient running of the department. You will direct, support, and supervise Portering colleagues to undertake a range of duties that support the delivery of an efficient and effective service to patients, visitors, and colleagues.

Responsibilities

• Join a dedicated and professional Portering team that works together to deliver a service we are extremely proud of.
• Respond to requests for patient transfers, assistance with emergency situations, the collection and delivery of samples and medicines, etc. Flexibility and initiative are essential as daily activities may be unpredictable.
• Be visible, dynamic, liaise and communicate with your team, colleagues and other departments, and manage portering staff allocated to Departments.
• Complete staff rosters using "Healthroster", carry out staff appraisals and training whilst supervising the Portering team and delegate and prioritise their work.
• Provide coordinating support to Portering Shift Managers.
• Lead by example, uphold the Trust's values to deliver an excellent patient experience.
• Adhere to departmental and Trust standards in relation to Infection Control and Information Governance.
• Ensure relevant practical training of the Portering Team is undertaken/arranged.
• Ensure the Trust abides by Health and Safety and Fire Regulations.
• Ensure the night time switchboard is manned in accordance with guidance, covering the night time switchboard operator duties as required.
• Promote and maintain high standards of performance in Portering services.
• Organise the work of out‑of‑hours non‑clinical services to ensure an effective service.
• Carry trust communication devices and arrange for all urgent requests and emergencies to be dealt with quickly, efficiently and effectively.
• Be contactable as necessary to ensure the effective running of non‑clinical services, undertake out‑of‑hours mortuary viewings & deceased patient releases.
• Undertake other duties commensurate with your grade, as may be reasonably required by the operational needs of the Trust.
• Deputise for Portering services manager as required, working different shifts and covering annual leave.
• Support the manager with the recruitment of new staff.
• Check and verify timesheets, maintain records of sickness, leave, and financial payments, complete timesheets for pay; authorise overtime for staff in liaison with Line Managers.
• Supervise and implement the relevant HR policies for Portering Services staff as required.

Additional Information

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people across Bedfordshire and the surrounding areas, operating two busy hospital sites in Bedford and Luton. Both sites offer key services such as A&E, Obstetrics‑Led Maternity and Paediatrics. The Trust is committed to delivering the best patient care using the best clinical knowledge and technology available.

Travel between hospital sites may be required. All new staff will be subject to a probationary period covering their first six months in post. Please note that vacancies may close prior to the advertised closing date when a sufficient number of applications have been received.

Our Values

We not only recruit based on qualifications and experience — we recruit individuals who demonstrate the behaviours that underpin our Trust's core values. We achieve this by using values‑based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Equal Opportunity Statement

The Trust is an equal opportunities employer. All applications will be considered without regard to age, disability, gender, gender identity, marital status, moral or religious beliefs or any other legally protected characteristic.