Portering Assistant Manager

Wrightington, Wigan and Leigh NHS Foundation Trust; Wigan; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading NHS Foundation Trust in Wigan is seeking to recruit a candidate to assist in service management and patient engagement. The role involves working closely with the Deputy Hotel Services Manager to implement service standards and respond to stakeholder needs. Ideal candidates will demonstrate initiative, cultural sensitivity, and effective communication skills. Interested applicants are encouraged to apply promptly to avoid disappointment.

Responsibilities

• Assist the Deputy Hotel Services Manager to meet service user expectations.
• Acknowledge stakeholders and address their needs courteously.
• Implement service changes in the best interest of patients.
• Act on own initiative in the absence of supervision.
• Communicate effectively with service users of diverse backgrounds.
• Interrogate Patient Flow system data and implement necessary actions.

Job description

Responsibilities

• To assist the Deputy Hotel Services Manager to ensure that the expectations of service users are met, through setting of service standards and maintaining up to date specifications of service for Patients, Staff, Visitors and Contractors.
• Acknowledge all stakeholders and act upon individual needs in a polite, courteous and positive manner, liaising with matrons, ward and departmental staff when and where necessary.
• Work with the Trust in implementing any service changes that are required, acting in the best interest of the patients and the Trust.
• Action work on own initiative and without direct supervision, addressing queries that would otherwise have to be handed to the Deputy Hotel Services Manager in their absence.
• Communicate with service users in a manner that is consistent to their level of understanding, culture, background and preferred way of communicating.
• Be proactive in the interrogation of data relating to the Patient Flow system and carry out remedial actions where necessary.

Please note that this vacancy may close early if a sufficient number of applications are received. We encourage interested candidates to apply promptly to avoid disappointment.

About the Trust

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement and living our values.

Values

• People at the Heart
• Listen and Involve
• Kind and Respectful
• ONE Team

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. We are seeking to recruit people who share our values and beliefs.

At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

COVID-19 vaccination remains the best way to protect yourself, your family and your colleagues. Whilst COVID-19 vaccination is not a condition of employment, we encourage our staff to get vaccinated. If you are unvaccinated helpful advice is available by contacting [e-mail].

For further details / informal visits contact: Sandra Pennant, Hotel Services Manager, [e-mail], 01942778823.

Mr Sandy Greer, Deputy Hotel Services Manager, 01942822006.