Porter - St Mary's Hospital

Imperial College Healthcare NHS Trust; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading healthcare trust in the United Kingdom is seeking a Porter to join their team. This role involves transporting patients and medical supplies, ensuring a safe and clean environment, and providing excellent customer service. Ideal candidates will have experience in customer service and a commitment to patient care. Benefits include career development and flexible working options.

Benefits

Career development

Flexible working

Wellbeing initiatives

Staff recognition scheme

Qualifications

• Numeracy and literacy skills required.
• Experience in customer service roles.
• Understanding of equality, diversity, and people's rights.

Responsibilities

• Safely transport patients and medical equipment across departments.
• Respond to emergency calls and assist with patient transfers.
• Support infection control procedures and maintain safety.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

Maths and English at GCSE level or equivalent

Job description

Be the heartbeat behind exceptional hospital care

At Imperial College Healthcare NHS Trust, our Porters are the driving force that keeps our hospitals running smoothly--day and night. We're looking for dedicated, energetic, and dependable individuals to join our Trust-wide Hotel Services team.

As a Porter, you'll be at the heart of hospital life, supporting patients, staff, and vital services with care, professionalism, and compassion. Every task you take on helps ensure that our hospitals deliver the very best care--every moment of every day.

If you're a great communicator who thrives in a fast-paced environment and values teamwork, compassion, and excellence, we'd love to hear from you.

This is more than just a job--it's an opportunity to make a real difference. From helping patients move safely and comfortably, to delivering life-saving equipment where it's needed most, your work will have a direct and lasting impact on patient care and experience.

Join us--and be part of something truly meaningful.

Main duties of the job

• Safely transport patients, medical equipment, specimens, and supplies across hospital departments.
• Respond to emergency calls and assist with urgent patient transfers.
• Support infection control and safety procedures, ensuring a clean and secure environment.
• Work collaboratively with clinical and non-clinical teams to maintain efficient hospital operations.
• Provide a friendly, reassuring presence for patients and visitors during their hospital journey.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

• Numeracy and literacy
• General education to include Maths and English at GCSE level or equivalent

Experience

• Experience of customer service roles
• An understanding of people's equality, diversity and rights
• Previous experience of portering.
• Experience of Helpdesk communication and recording systems.

Skills/Knowledge/ Abilities

• Ability to respond well in all situations.
• Ability to foster and maintain effective working relationships at all levels
• Ability to apply a systematic approach when tackling problems and finding solutions
• Ability to work on own initiative as well as part of a team
• Previous experience of working within domestic services, other hotel services or health care departments
• Previous experience in a customer facing role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.