Porter Shift Manager

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 28,000 - 35,000; Full time

Job summary

A healthcare organization in Liverpool seeks an experienced Manager to lead the portering team. The role involves overseeing service quality, staff training, and ensuring compliance with policies. Ideal candidates will possess management experience, preferably in healthcare. Flexibility in working hours is required, including weekends and nights.

Qualifications

• Proven track record in effective management of staff, ideally in healthcare.
• Ability to motivate and manage a team effectively.
• Experience in conducting appraisals and training staff.

Responsibilities

• Manage and motivate portering team to ensure high standards.
• Liaise with departments to investigate service issues.
• Conduct annual appraisals and oversee training for new staff.

Skills

Effective inter-personal skills

Leadership

Quality management

Education

NVQ 3 Supervisory management

Job description

We have an exciting new opportunity for an experienced Manager to join our portering team at Broadgreen. This will provide the successful candidate an opportunity to support our existing team in achieving our organisational objectives through engagement and effective management. The post holder is responsible for the performance of the Portering department and ensuring services delivered are focussed on excellent patient experience. This will involve supporting supervisors in achieving the day to day activities and striving for consistency and implementing change. This post requires a candidate that has a proven track record in effective management of staff and ideally healthcare/portering experience. Please note supporting information needs to be completed without AI support. The role will be mainly Monday to Friday 7am - 8pm but may require support during weekends, lates and nights and therefore requires the candidate to be fully flexible.

Main duties of the job

To manage and motivate team including supervisors to ensure a high standard of service is set and maintained at all times, and to supervise by regular and random checks all Portering tasks, to ensure that they are carried out correctly, and at the times specified.

To oversee duties to meet the demands of the service and ensure that all tasks are completed within SLA's, prioritising the workload to ensure that service meets the expectations of the service users.

To liaise with other departments regarding Portering work and to investigate any failure to meet work schedules and take action to remedy the situation. Reporting this to senior management. Providing clear written reports as required to demonstrate team's productivity, report and manage improvements in line with Trust targets.

To ensure all new Portering staff are inducted into the organisation and thereafter trained to an acceptable standard.

To be responsible for the training and development of all staff via supervisors in order that the efficiency of the department can be maximised and that the potential of all employees can be fulfilled.

To practice effective quality management, implementing and monitoring a range of KPI's that will effectively track the performance of the department to deliver a high standard of customer care and continuous improvement.

To maintain departmental records, both computerised and manual, including a daily record of all ad-hoc tasks undertaken by team.

To ensure schedules of routine duties are made available, and to assist in their review on a regular basis.

To ensure weekly rotas are available to staff and to provide cover for absences for such rotas in an efficient and cost effective manner, in line with departmental policy.

To oversee regular team briefs for the shift team, and facilitate the cascading of relevant information.

Review the performance of the shift team through the appraisal process and ensure these staff achieve the agreed objectives of the department.

To carry out annual appraisals of supervisors line with the Trusts procedures for Investors in People and support individual development for succession planning.

To participate in and operate the Trust's disciplinary and sickness procedures up to and including of shift team members, producing reports, conducting investigation's of any issue pertinent to such matters and where appropriate participating in formal interviews.

To support and manage supervisors in providing daily service and ensure full adherence to Trust policies and processes.

To undertake regular fire patrols and to attend all fire calls and assist fire brigade when on site as part of the fire response team.

To ensure that the operation of the department complies with all relevant statutory legislation and local policies on such aspects as Health and Safety, Personnel Policies, COSHH, Fire Code Standing Orders etc. and to ensure the Trusts policies and procedures are observed and enforced.

To ensure all equipment used by Portering staff is maintained in good working order and arrange for any appropriate repairs to be carried out.

Equality, Diversity and Inclusion

• Recognise and report behaviour that undermines equality under Trust policy.
• Be consciously aware of own behaviour and encourage the same levels of behaviour in colleagues.
• Acknowledge others' different perspectives and recognise the diverse needs and experiences of everyone they come into contact with.
• With the support of managers develop an equality and diversity objective through the personal development review process.

All staff will adhere to infection control policies and procedures at all times and carry out role specific duties as per roles and responsibilities.

Confidentiality/Data Protection regarding all personal information and Trust activity must be maintained at all times (both in and out of working hours). All staff should ensure that they are familiar with and adhere to all Trust privacy, confidentiality and security policies and procedures. Any breach of confidentiality will be taken seriously and appropriate disciplinary action taken.

In accordance with Freedom of Information and other associated legislation, the Trust may be required to make public recorded information available upon a request, or do this as part of a publication scheme. Please note, that in your public role, your name or job role may be contained in a document that is published in accordance with such legislation.

All employees have a duty to take reasonable care to avoid injury to themselves or to others and to co-operate with the Trust in meeting its statutory requirements. All employees will proactively contribute to the management of risk by identifying hazards in the workplace which have the potential to cause harm, raising issues of concern and risk to the appropriate level.

All trust employees are required to act in such a way that at all times safeguards the health and wellbeing of children and vulnerable adults. Familiarisation with and adherence to trust Safeguarding policies is an essential requirement of all employees, as is participation in related mandatory/statutory training.

All staff are expected to have or to gain a minimum of basic level IT skills to enable them to use the Trust IT systems to support Trust services and needs. All staff should be familiar with relevant IT systems and security policies and procedures.

All staff are personally responsible for record keeping. A record is anything that contains information in any medium e.g. paper, tapes, computer information, etc. which have been created or gathered as a result of any NHS activity. All individuals within the Trust are responsible for any records they create or use. Please ensure that records are retained in accordance with the Records Management Policy and are stored in a manner that allows them to be easily located in the event of a Freedom of Information (FOI) request.

All staff must ensure complete and accurate data is collected to the highest standard at all times. Data collection should be supported by adequate documentation and processes should be regularly reviewed. Staff should ensure that processes conform to national standards and are fit for purpose. All staff should comply with the Information Quality Policy.

The duties outlined above are not intended to be exhaustive and may change as the needs of the department alter in line with current agendas. This job description will be subject to periodic review and amendment in accordance with the needs of the Trust.

Qualifications and Experience

• NVQ 3 Supervisory management, Knowledge of People Management, Effective inter-personal skills

About Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust. The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital. It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

Immigration and Sponsorship

Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Working Hours and Flexibility

The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.

Equality and Diversity - Target Groups

We encourage applicants from any of the following groups that are currently under-represented in our workforce: black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.

DBS and Background Checks

Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £23 (standard disclosure) or £43 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. DBS applications submitted from 2nd December will be subject to the new DBS fee of £26.50 (standard) and £54.50 (Enhanced). From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.

Accessibility and Reasonable Adjustments

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa. If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

New Entrants

Please note: new entrants to the NHS will commence on the first pay point of the relevant band.