Porter LRI | University Hospitals of Leicester NHS Trust

University Hospitals of Leicester; Leicester; On-site; GBP 22,000 - 26,000; Full time

Job summary

A major healthcare provider in Leicester is seeking dedicated porters to provide essential support across several hospitals. The role involves transporting patients, delivering medical items, and maintaining high standards of service in a fast-paced environment. Ideal candidates will demonstrate teamwork and the ability to handle various responsibilities, ensuring excellent patient care. Opportunities for training and development are also available.

Qualifications

• Experience in a fast-paced environment is essential.
• Ability to handle confidential information.

Responsibilities

• Transport patients using wheelchairs, beds, and trolleys.
• Collect and deliver items such as linens and blood units.
• Ensure compliance with Trust policies and procedures.

Skills

Ability to work in a high-pressure environment

Customer service skills

Teamwork

Effective communication

Job description

We are currently looking for porters in the Estates and Facilities Directorate, based at the Leicester Royal Infirmary, the Glenfield Hospital, and the Leicester General Hospital.

The portering service is a 24‑hour service including nights and weekends, and is essential to the smooth running of a hospital. Porters keep everything moving, from patients to parcels! We are looking for an innovative individual with the drive and ambition to work with a group of staff within the department. The successful candidate will need the passion and drive to motivate individuals to deliver excellent patient care. The University Hospitals of Leicester trust is one of the busiest in the UK and the candidates who apply for this position must have the ability to work in a high‑pressure and fast‑paced environment.

Portering is a wide‑ranging job with many facets. If you are based in patient portering you would be expected to transport patients on wheelchairs, beds and trolleys, from one department to another. We also collect and deliver units of blood, gas cylinders and other items.

Working from the post room involves franking mail, collecting and delivering post around the hospital, and sorting post for collection.

If you're based in the linen room, you'll be filling trolleys with clean linen to be sent to the wards, as well as dealing with curtain changes and uniform orders.

The waste department requires driving electric vehicles, collecting and delivering large bins to each area, and segregating and preparing them for collection.

Patient care is our primary objective and it is essential that you understand the importance of working to a high standard that meets the requirements of the Trust.

Strategy and Values

Our new strategy, developed with the support and feedback of colleagues, patients and partners, is our compass for the next seven years (2023‑2030).

• High‑quality care for all
• Being a great place to work
• Partnerships for impact
• Research and education excellence

We will embed health equality in all we do – taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

• We are compassionate
• We are proud
• We are inclusive
• We are one team

About the University Hospitals of Leicester NHS Trust

More information can be found at http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/.

Training

• Be competent to use after training to use electronic device specific to the role
• To have a good knowledge and understanding of the requirements of the service prior to and following training
• Maintaining the necessary skills and undertaking the relevant training to fulfil your role and your personal development
• Complete and update Trust Mandatory Training:
  • Waste Handling
  • Infection Prevention Control
  • Moving and Handling
  • Control of Substances Hazardous to Health (COSHH)

Observing

• Trust policies and processes
• Local processes

Key Working Relationships

• Work colleagues throughout the trust
• Portering supervisors and portering coordinator
• Portering manager
• Ward and department clinical teams
• Patients and general public

Key Result Areas

• Display a high standard of personal hygiene and presentation and demonstrate good hygiene practices
• Observe confidentiality of patients and employ the Trusts business at all times
• Communicate and liaise effectively with work colleagues, managers and with clinical teams in accordance with Trust values
• Work flexibly within the base or mobile around the site as part of a team
• Have and maintain good relationships and communication with the Customer Service Centre, working together to provide a high quality service

Patient/Customer Service

• Ensure consistently a high standard of customer service is delivered at all times

General Duties

Your role will involve working within a team to provide a high‑quality Portering Service which offers a timely reactive and proactive service for the movement of patients, materials and equipment within the site. You will also undertake various other specified support and ancillary tasks to meet the needs of the service.

• Respond to tasks allocated through a task management system using hand‑held radios
• Conveyance and movement of patients by wheelchair, trolley, bed etc., including assisting clinical staff
• Collect and clean wheelchairs, trolleys & beds
• Delivery of clean linen to all wards using trolleys/electric vehicles/tugs
• Collect dirty linen from all wards & departments using trolleys/electric vehicles/tugs
• General duties, e.g. delivery of beds, materials/equipment and all other removal requests that arise in the course of the day’s duties
• Movement of deceased persons complying with Trust policies and procedure
• Ensure all waste is collected, transported and disposed of in accordance with Trust policies and procedures and current national legislation
• Blood bank – transportation of blood and blood products to and from Pathology Department
• Delivery/collection of medical notes from all wards and departments

This advert closes on Sunday 28 Dec 2025.