Porter LRI

NHS; Leicester; On-site; GBP 25,000; Full time

Job summary

A leading healthcare provider in Leicester is seeking porters to support hospital operations at various facilities. The role entails transporting patients, delivering supplies, and maintaining high standards of patient care. Ideal candidates should possess strong customer service skills, be capable of working in a fast-paced environment, and demonstrate flexibility. A qualification in cleaning support services is preferred. This is a full-time, permanent position offering a salary of £24,465 per year.

Qualifications

• Positive approach to customer care and a desire to enhance service provision.
• Good standard of English – written and oral communication.
• Demonstrate commitment to treating all individuals with dignity and respect.

Responsibilities

• Transport patients on wheelchairs, beds, and trolleys between departments.
• Operate electric vehicles to collect and deliver large waste bins.
• Deliver clean linen to wards using trolleys or electric vehicles.

Skills

Customer care

Communication skills

Teamwork

Flexibility

Education

NVQ Level 2 in cleaning support services and customer care (or equivalent)

Tools

Mobile devices

PC

Job description

Job Summary

We are currently looking for porters in the Estates and Facilities Directorate, based at the Leicester Royal Infirmary, the Glenfield Hospital, and the Leicester General Hospital. The portering service is a 24 hour service including nights and weekends, and is essential to the smooth running of a hospital. Porters keep everything moving, from patients to parcels.

We are looking for an innovative individual with the drive and ambition to work with a group of staff within the department. The successful candidate will need the passion and drive to motivate individuals to deliver excellent patient care. The University Hospitals of Leicester trust is one of the busiest in the UK and candidates must be able to work in a high‑pressure, fast‑paced environment.

Main Duties

Porting duties vary across patient portering, post room, linen room and waste management:

• Transport patients on wheelchairs, beds and trolleys between departments.
• Collect and deliver units of blood, gas cylinders and other items.
• Frank mail, collect and deliver post throughout the hospital and sort post for collection.
• Fill trolleys with clean linen for wards, handle curtain changes and uniform orders.
• Operate electric vehicles to collect and deliver large waste bins, segregating them for collection.

Patient care is our primary objective and it is essential that you understand the importance of working to a high standard that meets the Trust’s requirements.

About Us

Our new strategy, developed with the support and feedback of colleagues, patients and partners, is our compass for the next seven years (2023‑2030).

• High‑quality care for all.
• Being a great place to work.
• Partnerships for impact.
• Research and education excellence.

We embed health equality in all we do – taking active steps to reduce avoidable differences in healthcare and working in partnership with communities.

• Compassionate.
• Proud.
• Inclusive.
• One team.

Details

Date posted: 12 December 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 a year

Contract: Permanent

Working pattern: Full‑time

Reference number: 358-7615884-E&F

Job locations: Leicester Royal Infirmary, Infirmary Square, Leicester, LE15WW

Responsibilities

Training:

• Be competent to use electronic devices specific to the role after training.
• Have a good knowledge and understanding of the service requirements before and after training.
• Maintain necessary skills and undertake relevant training for your role and personal development.
• Complete and update Trust mandatory training: Waste Handling, Infection Prevention & Control, Moving and Handling, COSHH.

Observing:

• Trust policies and processes.
• Local procedures.

Key Working Relationships:

• Colleagues throughout the Trust.
• Portering supervisors and coordinator.
• Porting Manager.
• Ward and department clinical teams.
• Patients and the general public.

Key Result Areas:

• Display high standard of personal hygiene and presentation.
• Observe confidentiality of patients and Trust business at all times.
• Communicate and liaise effectively with colleagues, managers and clinical teams.
• Work flexibly within the base or mobile around the site as part of a team.
• Maintain good relationships and communication with the Customer Service Centre.

Patient/Customer Service:

• Ensure consistently a high standard of customer service is delivered.

General Duties:

• Respond to tasks allocated through the tasks management system using hand‑held radios.
• Convey patients by wheelchair, trolley, bed etc., assisting clinical staff.
• Collect and clean wheelchairs, trolleys and beds.
• Deliver clean linen to wards using trolleys, electric vehicles or tugs.
• Collect dirty linen from wards and departments.
• Perform general duties, including delivery of beds, materials, equipment and other removal requests.
• Transport deceased persons in compliance with Trust policies and procedures.
• Ensure all waste is collected, transported and disposed of according to Trust policies and national legislation.
• Transport blood and blood products to and from the Pathology Department.
• Deliver and collect medical notes from wards and departments.

Person Specification

Training & Qualifications (Essential):

• Attend Trust induction and any relevant training required for the position.

Experience (Essential):

• Carry out instructions and duties as detailed in the job description.
• Achieve NVQ Level 2 (or equivalent) in cleaning support services and customer care within 3 years.
• Positive approach to customer care and a desire to enhance service provision.

Experience (Desirable):

• Previous experience working within a healthcare environment.
• NVQ Level 2 (or equivalent) in cleaning support services and customer care.

Skills (Essential):

• Understand routine work processes requiring on‑the‑job training and induction.
• Adhere to policies and procedures; propose improvements to working practices.
• Record keeping – both manual and electronic.

Skills (Desirable):

• Previous experience in a supervisory role.
• Demonstrate ability to undertake repetitive work.

Communication and Relationship Skills (Essential):

• Good standard of English – written and oral communication.
• Knowledge and ability to use a mobile tablet and PC.
• Work as part of a team or independently.

Commitment to Trust Values and Behaviours (Essential):

• Demonstrate behaviours consistent with Trust values.

Planning and Organisation Skills (Essential):

• Plan and organise daily and weekly work tasks.
• Follow standard operating procedures (SOPs) and good practice.

Equality and Diversity (Essential):

• Demonstrate commitment to treating all individuals with dignity and respect.
• Engage in compassionate and inclusive leadership in provision of high‑quality care.

Other Requirements (Essential):

• Work in a busy environment.
• Work to deadlines safely in a care environment.
• Work in cold and wet conditions.
• Handle difficult situations discreetly and patiently.
• Flexible approach to working practices.

Other Requirements (Desirable):

• Full driving licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Employer Details

University Hospitals of Leicester NHS Trust

Leicester Royal Infirmary, Infirmary Square, Leicester, LE15WW