Porter

Lordsgate Properties; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A residential property management company in Westminster is seeking an experienced Porter to join their team. The ideal candidate will ensure the safety and security of residents while providing courteous assistance with luggage and facilities. Key responsibilities include monitoring communal areas, reporting issues, and maintaining written records of incidents. The role requires working bank holidays with an annual leave of 28 days. Interested candidates should apply to the Estate Manager via email.

Qualifications

• Must maintain a polite and courteous manner.
• Ability to assist residents and visitors with luggage.
• Capability to keep facilities safe and secure.

Responsibilities

• Open doors for residents and visitors.
• Regularly check all blocks for issues.
• Report suspicious activity to the Head Porter.

Job description

ABOUT LORDSGATE PROPERTIES

Lordsgate Properties is the freeholder of North Gate, a mansion block in central St John’s Wood comprising 9 purpose‑built blocks of individual flats. Blocks 1‑7 were constructed in the early 1900s with blocks 8 & 9 added later in the 1930s, and two penthouses were constructed around 2013. In addition to the 159 flats there are 6 surface garages, an underground garage arranged as 26 self‑contained garages, communal gardens, driveways and access ways, boundary walls, gates and entry systems, plant rooms and storage units.

North Gate has a team of porters who work shifts with a weekly average of 43 hours and we are looking for another porter to join our long‑standing team.

North Gate is a happy place to work and live; porters, caretakers, cleaners and security guards all make a significant contribution in creating this atmosphere.

Working closely with the Estate Office and Maintenance colleagues, employees provide a smooth and seamless service to North Gate residents and their visitors.

To achieve this, colleagues should always aim to be polite and respectful of residents, each other, trades and delivery people and anyone else they come into contact with while performing their duties.

Porters wear a uniform and should ensure it is clean and well‑pressed.

PORTER DUTIES

• Maintain a polite, courteous, and friendly manner to residents, visitors, colleagues and contractors.
• Open doors for residents and their visitors.
• Help residents and their visitors with luggage and shopping.
• Regularly check all blocks, keeping an eye out for uncollected parcels, mail, left rubbish and anything out of the ordinary.
• Ensure gates, doors and windows are shut and locked.
• Switch communal lights on and off as necessary.
• Maintain written records of incidents and checks.
• Report damage in communal areas to Head Porter/Estate Officer.
• Advise Estate Office of any repairs required on site.
• Liaise with maintenance team.
• Report suspicious activity immediately to Head Porter and Estate Office.
• Accompany couriers/delivery people to the blocks they’re delivering to and issue block keys so post can be delivered to each flat.
• Direct contractors to their place of work.
• Report lift faults to Jacksons Lifts to get them on site ASAP and advise Estate Office.
• Sign keys in and out from the Estate Office.
• Change light bulbs and batteries in communal areas where necessary and make minor repairs.
• Manage parking on the front and back drives, issuing visitor parking permits and ensuring lessee contractors do not park on the front drive.
• Remove rubbish from communal areas.
• Advise Estate Office of communal meter readings.
• In the case of fire, call 999 and follow evacuation procedure.

Working bank holidays is a non‑negotiable requirement of the role and annual leave is 28 days.

Applications for this job should be addressed to the Estate Manager, Laura Phillips, and can be sent to [e-mail].