Porter

Mount Royal Hotel Edinburgh; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality establishment in the City of Edinburgh is seeking an engaging Porter to deliver exceptional guest experiences. Responsibilities include welcoming guests, managing deliveries, and ensuring a tidy environment. Previous customer service experience is essential. Competitive benefits and opportunities for career development within the company are offered.

Benefits

Career opportunities within our business

On-the-job training

Staff incentives based on performance

Qualifications

• Strong communication and interpersonal skills.
• Ability to stay calm under pressure.
• Experience in hospitality or guest services.

Responsibilities

• Offer warm welcomes and assist guests with luggage.
• Manage deliveries and local transport bookings.
• Maintain lobby cleanliness and assist colleagues.
• Follow Health & Safety and Hygiene procedures.

Skills

Excellent guest engagement skills

Confident and calm manner

Previous customer service experience

Job description

The Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Porter with a passion for service excellence.

You will report to the Assistant Front Office Manager, supporting / working towards providing our guests with memorable experiences of the city.

Responsibilities

Guest Services

Offers a warm welcome, provides accurate information, assists with luggage, and ensures comfort and safety.

Checklists & Procedures

Completes checklists as per SOPs, maintains presence at the entrance, and complies with Health & Safety and Hygiene procedures.

Deliveries & Requests

Manages deliveries, local transport bookings, and handles guest feedback and requests.

Team Collaboration

Works as part of a team, promotes hotel facilities, and supports colleagues.

General Duties

Keeps lobby tidy, follows manual handling techniques, and may work as night porter when needed.

Qualifications

• Excellent guest engagement skills
• Confident and calm manner
• Previous customer service experience

Benefits

• Genuine
• career opportunities within our business
• Valuable
• on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• opportunities
• Staff incentives when you and the team perform

About Us

The Mount Royal Hotel Edinburgh by the Unlimited Collection is a

brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments.

Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello.

Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

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