Pool Host - Seaham Hall - Spa Reception

Seaham Hall; Seaham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A luxury hotel in Seaham is seeking a Pool Host to ensure a welcoming environment for guests. The ideal candidate will have a commitment to maintaining cleanliness and providing excellent customer service. Responsibilities include managing the pool area, responding to guest needs, and working as part of a team. This position offers flexible hours, comprehensive training, and various employee benefits.

Benefits

Comprehensive induction and training

Employee benefits and discounts

Free onsite parking

Employee of the Month incentives

Qualifications

• Minimum one year of experience in a customer-facing role, preferably in hospitality.
• A passion for creating memorable guest experiences.
• Excellent communication skills and professional presentation.

Responsibilities

• Keep pool areas tidy and maintain cleanliness.
• Handle guest queries and feedback professionally.
• Ensure smooth operations within the spa.

Skills

Customer service

Communication skills

Attention to detail

Team player

Reliability

Job description

Pool Host
Location:Seaham Hall, County Durham
Salary: £12.21 per hour plus share of service charge (approx. £2k per annum for employees working 40 hours a week)
Hours:0-20 hours per week (full-time), including weekends and bank holidays
(part-time available), shift pattern will include a variety of shifts between 6.30am and 10.30pm including weekends & bank holidays.
Relationships:Reports to Spa Management

About Seaham Hall

Perched proudly on the County Durham coastline, Seaham Hall blends timeless elegance with a bold, modern spirit. Voted North of England Hotel of the Year 2023 by The Sunday Times, we are a five-star retreat known for our luxury, warmth, and distinctly Northern character.

Discover more about our award-winning resort: www.seaham-hall.co.uk

Overview of job:

• To keep pool areas tidy
• To be courteous and pleasant with guests at all times
• Ensure that the guest and member’s experience is comfortable and enjoyable during each visit
• Maintain standard operating spa procedures
• To operate the pool drinks service

Duties and Responsibilities:

• Ensure maximum cleanliness around facilities
• See to guest queries and demands in a professional manner
• To familiarise yourself with current members
• To ensure towel & robe removal from poolside in line with guest flow (to include robe pocket check)
• Ensure that magazines & online library are available for guest leisure
• To be able to handle guest feedback in the most professional manor and report to MOD when required
• Report any maintenance issues to reception where necessary
• Ensure smooth operations within the spa by being proactive and working alongside fellow members of the Seaham Hall team
• Follow and respect all company policies and procedures
• Abide with all health and safety policies

What We’re Looking For

• Minimum one year of experience in a customer-facing role (hospitality experience a bonus).
• A genuine passion for creating memorable guest experiences.
• Excellent communication skills, attention to detail, and professional presentation.
• A team player with initiative and the ability to work independently.
• Reliable transport, given early starts and late finishes.
• Good health and well being
• Ability to communicate effectively
• To be reliable & dependable
• Happy caring nature
• A confident, friendly and welcoming personality
• A passion for excellent customer service and an eye for detail
• The ability to prioritise and work well under pressure
• Great personal presentation and pride in your appearance

Why You’ll Love Working With Us

• Comprehensiveinduction and in-house trainingto support your growth.
• Be part of amulti-award-winning team, including:
• Gold Winner, North East England Tourism Awards (five consecutive years)
• Shortlisted for VisitEngland Small Hotel of the Year 2025
• Gold Winner, VisitEngland Small Hotel of the Year 2022
• North of England Hotel of the Year 2023 – The Sunday Times
• 2025 Winner of Ethical, Responsible and Sustainable award at North East Hotels Association
• Access towellness programs, charity events, and sustainability initiatives.
• Employee benefits, including recognition schemes and discounts on spa experiences.
• Stream access for financial wellbeing and flexibility.
• Up to20% offgift vouchers and spa experiences.
• Free onsite parkingand provided uniform.
• Monthly and annualEmployee of the Monthincentives.

Ready to Elevate Hospitality?

If you bring passion, professionalism, and a love for exceptional guest service, we’d be delighted to hear from you.

Join a team where every day offers the chance to create unforgettable moments — and where people are truly at the heart of everything we do.

Apply today and start your journey with Seaham Hall.